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Customer Support Ticket System & Helpdesk

v6.0.6

by emarket-design · updated 3 months ago

Let customers submit tickets, assign agents, set priorities, track status, and get instant email notifications. All from your website.

customer supporthelp deskhelpdeskSupport Ticketticket system
WordPress.org SaveAnalyze reviews Track this plugin
Rank
#9,853
Up14 vs yesterday
Active installs (est.)
≈ 423
400+ reported · High
Total downloads
56.4K
56,448 all-time
Rating
4.3/5
27 reviews
Support resolved
–
0 of 0 threads, last 2 months
Growing·Downloads +60% (30d)·Toward 500+ · ETA ~10d

Customer Support Ticket System & Helpdesk at a glance

Customer Support Ticket System & Helpdesk is a WordPress plugin by emarket-design with 400+ active installs, the #9,853 most popular plugin on WordPress.org. On a typical day it’s downloaded about 20 times, 60% more than the month before. It’s rated 4.3 out of 5 from 27 reviews. Version 6.0.6 came out on Jul 21, 2026 and is tested up to WordPress 7.0.8. Among the 30 plugins tagged “ticket system”, it ranks #5. It was first released in 2014.

Chart time range

Applies to every chart below. History from Oct 9, 2026, 31 days.

Showing the last 30 days. Full history comes with any paid plan.See plans

Downloads over time

Download stats

455 downloads · the last 30 days

Downloads over time
Customer Support Ticket System & Helpdesk Compare series
Downloads over time: 20 days across 1 series.2040Oct 9Oct 12Oct 15Oct 19Oct 22Oct 25Oct 28
View as table
DateCustomer Support Ticket System & Helpdesk
Oct 28, 202617
Oct 27, 202620
Oct 26, 202626
Oct 25, 202620
Oct 24, 202619
Oct 23, 202619
Oct 22, 202621
Oct 21, 202620
Oct 20, 202651
Oct 19, 202625
Oct 18, 202618
Oct 17, 202624
Oct 16, 202617
Oct 15, 202634
Oct 14, 202620
Oct 13, 202622
Oct 12, 202620
Oct 11, 202623
Oct 10, 202625
Oct 9, 202614

Unusual spikes are usually updates, not new installs.

Estimated installs

≈ 423 · -0.7% in the last 30 days

Estimated installs
Estimated installs: 12 days across 1 series.420425Oct 27Oct 29Oct 31Nov 2Nov 4Nov 8Oct 29, 2026: Tested up to 7.0.8
View as table
DateEstimated installs
Nov 8, 2026423
Nov 7, 2026421
Nov 5, 2026418
Nov 4, 2026419
Nov 3, 2026419
Nov 2, 2026420
Nov 1, 2026419
Oct 31, 2026421
Oct 30, 2026423
Oct 29, 2026422
Oct 28, 2026422
Oct 27, 2026426

Rank over time

#9,853 · down 14 in the last 30 days

Popular rank
Popular rank: 13 days across 1 series.#9.8K#9.8K#9.9K#9.9KOct 27Oct 29Oct 31Nov 2Nov 4Nov 6Nov 8Oct 29, 2026: Tested up to 7.0.8
View as table
DateDaily snapshot
Nov 8, 2026#9,853
Nov 7, 2026#9,867
Nov 6, 2026#9,859
Nov 5, 2026#9,878
Nov 4, 2026#9,875
Nov 3, 2026#9,880
Nov 2, 2026#9,852
Nov 1, 2026#9,867
Oct 31, 2026#9,851
Oct 30, 2026#9,815
Oct 29, 2026#9,839
Oct 28, 2026#9,853
Oct 27, 2026#9,839

Growth %

Average -0.06% a day in the last 30 days

Growth %, day over day
Growth %, day over day: 11 days across 1 series.-1%0%1%Oct 28Oct 30Nov 1Nov 4Nov 8
View as table
DateGrowth
Nov 8, 2026+0.47%
Nov 7, 2026+0.36%
Nov 5, 2026-0.24%
Nov 4, 20260.00%
Nov 3, 2026-0.24%
Nov 2, 2026+0.24%
Nov 1, 2026-0.47%
Oct 31, 2026-0.47%
Oct 30, 2026+0.24%
Oct 29, 20260.00%
Oct 28, 2026-0.94%

Active installs band

400+ on WordPress.org

Active installs (rounded band)
Active installs (rounded band): 13 days across 1 series.380400420Oct 27Oct 29Oct 31Nov 2Nov 4Nov 6Nov 8Oct 29, 2026: Tested up to 7.0.8
View as table
DateDaily snapshot
Nov 8, 2026400+
Nov 7, 2026400+
Nov 6, 2026400+
Nov 5, 2026400+
Nov 4, 2026400+
Nov 3, 2026400+
Nov 2, 2026400+
Nov 1, 2026400+
Oct 31, 2026400+
Oct 30, 2026400+
Oct 29, 2026400+
Oct 28, 2026400+
Oct 27, 2026400+

Search rankings

Where it appears in WordPress.org search for the searches you track, checked every day.

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Change log

From our daily snapshot of WordPress.org
  1. Rank #9853 → #9878
    • Tested up to 7.0.7 → 7.0.8

Versions in use

Share of active installs on each published version, from WordPress.org.

  • v6.074%
  • v5.1311%
  • v5.125.6%
  • Other10%

Rating trend

4.3★★★★★27 reviews · steady in the last 30 days

Requirements & info

Version history
Version
6.0.6
Requires WordPress
4.5
Tested up to
7.0.8
Requires PHP
–
First released
Dec 3, 2014
Last updated
Jul 21, 2026
Releases, last 12 months
…

Questions about Customer Support Ticket System & Helpdesk

How many websites use Customer Support Ticket System & Helpdesk?

Customer Support Ticket System & Helpdesk is active on 400+ WordPress sites, as WordPress.org reports it. WordPress.org rounds the number down, so the real count is somewhat higher. That makes it the #9,853 most popular plugin on WordPress.org.

How many times has Customer Support Ticket System & Helpdesk been downloaded?

56,448 times in total since 2014. On a typical day it’s downloaded about 20 times. See download stats

When was Customer Support Ticket System & Helpdesk last updated?

Version 6.0.6 came out on Jul 21, 2026 (3 months ago).

Is Customer Support Ticket System & Helpdesk compatible with the latest WordPress?

It’s tested up to WordPress 7.0.8, one version behind the current 7.1. Authors often update this line a few weeks after a release.

Is Customer Support Ticket System & Helpdesk still maintained?

Yes. Its last release was 3 months ago. No support threads were opened in the last two months.

What rating does Customer Support Ticket System & Helpdesk have?

4.3 out of 5 from 27 reviews on WordPress.org. 74% of them give 5 stars.

What are the best alternatives to Customer Support Ticket System & Helpdesk?

The plugins most like Customer Support Ticket System & Helpdesk, by the tags they share, are SupportCandy (10K+), JS Help Desk (7K+) and Awesome Support (6K+). Compare all alternatives

Latest reviews

Analyze reviews
All reviews on WordPress.org

Review stats

4.3

★★★★★

27 reviews

  • 5 stars: 20 reviews, 74%
  • 4 stars: 2 reviews, 7%
  • 3 stars: 1 reviews, 4%
  • 2 stars: 1 reviews, 4%
  • 1 stars: 3 reviews, 11%
Positive
81%4–5★
Mixed
4%3★
Critical
15%1–2★
  • About 3 more 5★ reviews would lift it to 4.4.
  • Each new 1★ review takes 5 five-star reviews to balance out.

Compare with competitors

Add up to 1 competitor. No account needed.

Starter · 1 competitor
Customer Support Ticket System & Helpdesk
Suggested:
Metric
Customer Support Ticket System & Helpdesk
Estimated installs≈ 423
Reported installs400+
Rating4.3
Reviews27
Total downloads56.4K
Authoremarket-design
First releasedDec 3, 2014
Version6.0.6
Requires WP4.5
Requires PHP–
Last updatedJul 21, 2026

Alternatives to Customer Support Ticket System & Helpdesk

Compare all alternatives

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Side by side:Customer Support Ticket System & Helpdesk vs SupportCandyCustomer Support Ticket System & Helpdesk vs JS Help DeskCustomer Support Ticket System & Helpdesk vs Awesome Support

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