Awesome Support – WordPress HelpDesk & Support Plugin
v6.4.2by awesomesupport · updated 23 days ago
The most versatile and feature-rich help desk and support plugin for WordPress. Provide awesome support directly from your WordPress site.
- Rank
- #2,876
- Down1 vs yesterday
- Active installs (est.)
- ≈ 6,260
- 6K+ reported · High
- Total downloads
- 560.4K
- 560,424 all-time
- Rating
- 3.5/5
- 194 reviews
- Support resolved
- 100%
- 1 of 1 threads, last 2 months
Awesome Support at a glance
Awesome Support is a WordPress plugin by awesomesupport with 6K+ active installs, the #2,876 most popular plugin on WordPress.org. On a typical day it’s downloaded about 135 times, 14% more than the month before. It’s rated 3.5 out of 5 from 194 reviews. Version 6.4.2 came out on Oct 16, 2026 and is tested up to WordPress 7.1.4. Among the 30 plugins tagged “ticket system”, it ranks #2. It was first released in 2014.
Chart time range
Applies to every chart below. History from Oct 9, 2026, 31 days.
Downloads over time
Download stats5.6K downloads · the last 30 days
View as table
| Date | Awesome Support |
|---|---|
| Nov 3, 2026 | 112 |
| Nov 2, 2026 | 133 |
| Nov 1, 2026 | 102 |
| Oct 31, 2026 | 123 |
| Oct 30, 2026 | 132 |
| Oct 29, 2026 | 274 |
| Oct 28, 2026 | 325 |
| Oct 27, 2026 | 136 |
| Oct 26, 2026 | 200 |
| Oct 25, 2026 | 127 |
| Oct 24, 2026 | 99 |
| Oct 23, 2026 | 216 |
| Oct 22, 2026 | 237 |
| Oct 21, 2026 | 198 |
| Oct 20, 2026 | 182 |
| Oct 19, 2026 | 197 |
| Oct 18, 2026 | 170 |
| Oct 17, 2026 | 415 |
| Oct 16, 2026 | 1,405 |
| Oct 15, 2026 | 187 |
| Oct 14, 2026 | 120 |
| Oct 13, 2026 | 117 |
| Oct 12, 2026 | 102 |
| Oct 11, 2026 | 66 |
| Oct 10, 2026 | 75 |
| Oct 9, 2026 | 100 |
Unusual spikes are usually updates, not new installs.
Estimated installs
≈ 6,274 · -1.0% in the last 30 days
View as table
| Date | Estimated installs |
|---|---|
| Nov 8, 2026 | 6,274 |
| Nov 7, 2026 | 6,289 |
| Nov 5, 2026 | 6,301 |
| Nov 4, 2026 | 6,312 |
| Nov 3, 2026 | 6,286 |
| Nov 2, 2026 | 6,310 |
| Nov 1, 2026 | 6,291 |
| Oct 31, 2026 | 6,277 |
| Oct 30, 2026 | 6,298 |
| Oct 29, 2026 | 6,277 |
| Oct 28, 2026 | 6,303 |
| Oct 27, 2026 | 6,337 |
Rank over time
#2,876 · down 11 in the last 30 days
View as table
| Date | Daily snapshot |
|---|---|
| Nov 8, 2026 | #2,876 |
| Nov 7, 2026 | #2,875 |
| Nov 6, 2026 | #2,870 |
| Nov 5, 2026 | #2,868 |
| Nov 4, 2026 | #2,870 |
| Nov 3, 2026 | #2,869 |
| Nov 2, 2026 | #2,868 |
| Nov 1, 2026 | #2,868 |
| Oct 31, 2026 | #2,867 |
| Oct 30, 2026 | #2,861 |
| Oct 29, 2026 | #2,866 |
| Oct 28, 2026 | #2,871 |
| Oct 27, 2026 | #2,869 |
| Oct 16, 2026 | #2,865 |
Growth %
Average -0.08% a day in the last 30 days
View as table
| Date | Growth |
|---|---|
| Nov 8, 2026 | -0.24% |
| Nov 7, 2026 | -0.10% |
| Nov 5, 2026 | -0.17% |
| Nov 4, 2026 | +0.41% |
| Nov 3, 2026 | -0.38% |
| Nov 2, 2026 | +0.30% |
| Nov 1, 2026 | +0.22% |
| Oct 31, 2026 | -0.33% |
| Oct 30, 2026 | +0.34% |
| Oct 29, 2026 | -0.41% |
| Oct 28, 2026 | -0.54% |
Active installs band
6K+ on WordPress.org
View as table
| Date | Daily snapshot |
|---|---|
| Nov 8, 2026 | 6K+ |
| Nov 7, 2026 | 6K+ |
| Nov 6, 2026 | 6K+ |
| Nov 5, 2026 | 6K+ |
| Nov 4, 2026 | 6K+ |
| Nov 3, 2026 | 6K+ |
| Nov 2, 2026 | 6K+ |
| Nov 1, 2026 | 6K+ |
| Oct 31, 2026 | 6K+ |
| Oct 30, 2026 | 6K+ |
| Oct 29, 2026 | 6K+ |
| Oct 28, 2026 | 6K+ |
| Oct 27, 2026 | 6K+ |
| Oct 16, 2026 | 6K+ |
Search rankings
Where it appears in WordPress.org search for the searches you track, checked every day.
See where Awesome Support ranks in search
Track this plugin to check its position for the searches you choose, daily, with an alert when it moves.
Change log
From our daily snapshot of WordPress.org- Rank #2871 → #2868
- Tested up to 7.1.3 → 7.1.4
Versions in use
Share of active installs on each published version, from WordPress.org.
- v6.439%
- v6.331%
- v6.113%
- v6.08.2%
- Other9.4%
Rating trend
3.5★★★★★194 reviews · steady in the last 30 days
Requirements & info
Version history- Version
- 6.4.2
- Requires WordPress
- 5.6
- Tested up to
- 7.1.4
- Requires PHP
- 7.4
- First released
- Dec 19, 2014
- Last updated
- Oct 16, 2026
- Releases, last 12 months
- …
Questions about Awesome Support
How many websites use Awesome Support?
Awesome Support is active on 6K+ WordPress sites, as WordPress.org reports it. WordPress.org rounds the number down, so the real count is somewhat higher. That makes it the #2,876 most popular plugin on WordPress.org.
How many times has Awesome Support been downloaded?
560,424 times in total since 2014. On a typical day it’s downloaded about 135 times. See download stats
When was Awesome Support last updated?
Version 6.4.2 came out on Oct 16, 2026 (3 weeks ago). See every release
Is Awesome Support compatible with the latest WordPress?
Yes. It’s tested up to WordPress 7.1.4, the current version.
Does Awesome Support have known security vulnerabilities?
None that affect the current version. WPVulnerability’s database lists 35 older issues, fixed in earlier versions, so keep Awesome Support up to date. See its security record
Is Awesome Support still maintained?
Yes. Its last release was 3 weeks ago. Its authors resolved 1 of the 1 support threads opened in the last two months.
What rating does Awesome Support have?
3.5 out of 5 from 194 reviews on WordPress.org. 56% of them give 5 stars.
What are the best alternatives to Awesome Support?
The plugins most like Awesome Support, by the tags they share, are Nirweb support (700+), Helpdesk Support Ticket System for WooCommerce (200+) and ELEX WordPress HelpDesk & Customer Ticketing System (200+). Compare all alternatives
Latest reviews
Analyze reviewsReview stats
3.5
★★★★★
194 reviews
- 5 stars: 108 reviews, 56%
- 4 stars: 13 reviews, 7%
- 3 stars: 3 reviews, 2%
- 2 stars: 10 reviews, 5%
- 1 stars: 60 reviews, 31%
- Positive
- 62%4–5★
- Mixed
- 2%3★
- Critical
- 36%1–2★
- About 6 more 5★ reviews would lift it to 3.6.
- Each new 1★ review takes 2 five-star reviews to balance out.
Compare with competitors
Add up to 1 competitor. No account needed.
| Metric | |
|---|---|
| Estimated installs | ≈ 6,260 |
| Reported installs | 6K+ |
| Rating | 3.5 |
| Reviews | 194 |
| Total downloads | 560.4K |
| Author | awesomesupport |
| First released | Dec 19, 2014 |
| Version | 6.4.2 |
| Requires WP | 5.6 |
| Requires PHP | 7.4 |
| Last updated | Oct 16, 2026 |
Alternatives to Awesome Support
Compare all alternativesPopular plugins with the same tags, the most in common first.
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Side by side:Awesome Support vs Nirweb supportAwesome Support vs Helpdesk Support Ticket System for WooCommerceAwesome Support vs ELEX WordPress HelpDesk & Customer Ticketing System