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SupportCandy – Helpdesk, Support Ticket System & AI Chatbot

v3.5.5

by PSM Plugins · updated 5 days ago

Free WordPress helpdesk & support ticket system with AI chatbot, AI reply assistant, unlimited tickets and agents, Elementor and Gutenberg blocks.

chatbotcustomer supporthelpdeskSupport Ticketticket system
WordPress.org SaveAnalyze reviews Track this plugin
Rank
#1,946
Up5 vs yesterday
Active installs (est.)
≈ 13,000
10K+ reported · Medium
Total downloads
563.2K
563,223 all-time
Rating
4.9/5
289 reviews
Support resolved
100%
2 of 2 threads, last 2 months
Declining·Downloads -4.4% (30d)·Toward 9K+ · ETA ~7mo

SupportCandy at a glance

SupportCandy is a WordPress plugin by PSM Plugins with 10K+ active installs, the #1,946 most popular plugin on WordPress.org. On a typical day it’s downloaded about 202 times, 4% fewer than the month before. It’s rated 4.9 out of 5 from 289 reviews. Version 3.5.5 came out on Nov 3, 2026 and is tested up to WordPress 7.1.4. It leads the 146 plugins tagged “helpdesk”. It was first released in 2018.

Chart time range

Applies to every chart below. History from Oct 9, 2026, 31 days.

Showing the last 30 days. Full history comes with any paid plan.See plans

Downloads over time

Download stats

7.7K downloads · the last 30 days

Downloads over time
SupportCandy Compare series
Downloads over time: 26 days across 1 series.01K2KOct 9Oct 13Oct 17Oct 22Oct 26Oct 30Nov 3Oct 29, 2026: Tested up to 7.1.4
View as table
DateSupportCandy
Nov 3, 20262,470
Nov 2, 2026182
Nov 1, 2026135
Oct 31, 2026362
Oct 30, 2026219
Oct 29, 2026153
Oct 28, 2026324
Oct 27, 2026185
Oct 26, 2026361
Oct 25, 2026140
Oct 24, 2026156
Oct 23, 2026224
Oct 22, 2026316
Oct 21, 2026176
Oct 20, 2026236
Oct 19, 2026185
Oct 18, 2026216
Oct 17, 2026134
Oct 16, 2026155
Oct 15, 2026240
Oct 14, 2026194
Oct 13, 2026269
Oct 12, 2026197
Oct 11, 2026144
Oct 10, 2026142
Oct 9, 2026219

Unusual spikes are usually updates, not new installs.

Estimated installs

≈ 12,866 · -0.2% in the last 30 days

Estimated installs
Estimated installs: 12 days across 1 series.12.8K12.8K12.9K12.9KOct 27Oct 29Oct 31Nov 2Nov 4Nov 8Nov 4, 2026: Renamed · New short description · Tags changedOct 29, 2026: Tested up to 7.1.4
View as table
DateEstimated installs
Nov 8, 202612,866
Nov 7, 202612,836
Nov 5, 202612,880
Nov 4, 202612,879
Nov 3, 202612,824
Nov 2, 202612,870
Nov 1, 202612,880
Oct 31, 202612,847
Oct 30, 202612,864
Oct 29, 202612,881
Oct 28, 202612,854
Oct 27, 202612,888

Rank over time

#1,946 · up 11 in the last 30 days

Popular rank
Popular rank: 14 days across 1 series.#1.9K#2K#2KOct 16Oct 27Oct 31Nov 4Nov 8Nov 4, 2026: Renamed · New short description · Tags changedOct 29, 2026: Tested up to 7.1.4
View as table
DateDaily snapshot
Nov 8, 2026#1,946
Nov 7, 2026#1,951
Nov 6, 2026#1,947
Nov 5, 2026#1,947
Nov 4, 2026#1,947
Nov 3, 2026#1,948
Nov 2, 2026#1,945
Nov 1, 2026#1,945
Oct 31, 2026#1,948
Oct 30, 2026#1,948
Oct 29, 2026#1,947
Oct 28, 2026#1,952
Oct 27, 2026#1,952
Oct 16, 2026#1,957

Growth %

Average -0.01% a day in the last 30 days

Growth %, day over day
Growth %, day over day: 11 days across 1 series.0%Oct 28Oct 30Nov 1Nov 4Nov 8
View as table
DateGrowth
Nov 8, 2026+0.23%
Nov 7, 2026-0.17%
Nov 5, 2026+0.01%
Nov 4, 2026+0.43%
Nov 3, 2026-0.36%
Nov 2, 2026-0.08%
Nov 1, 2026+0.26%
Oct 31, 2026-0.13%
Oct 30, 2026-0.13%
Oct 29, 2026+0.21%
Oct 28, 2026-0.26%

Active installs band

10K+ on WordPress.org

Active installs (rounded band)
Active installs (rounded band): 14 days across 1 series.9.5K10K10.5KOct 16Oct 27Oct 31Nov 4Nov 8Nov 4, 2026: Renamed · New short description · Tags changedOct 29, 2026: Tested up to 7.1.4
View as table
DateDaily snapshot
Nov 8, 202610K+
Nov 7, 202610K+
Nov 6, 202610K+
Nov 5, 202610K+
Nov 4, 202610K+
Nov 3, 202610K+
Nov 2, 202610K+
Nov 1, 202610K+
Oct 31, 202610K+
Oct 30, 202610K+
Oct 29, 202610K+
Oct 28, 202610K+
Oct 27, 202610K+
Oct 16, 202610K+

Search rankings

Where it appears in WordPress.org search for the searches you track, checked every day.

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Change log

From our daily snapshot of WordPress.org
  1. So far:Rank #1948 → #1946
    • Renamed SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent → SupportCandy – Helpdesk, Support Ticket System & AI Chatbot
    • New short description

      Free WordPress helpdesk & support ticket system with AI chatbot, AI reply assistant, unlimited tickets and agents, Elementor and Gutenberg blocks.

      Before

      Enhance your WordPress site with our AI Powered customer support ticket system. Manage customer support, tickets, and email tickets efficiently.

    • Tags + Support Ticket+ chatbot+ ticket systemai chatbot agentsupportticketing system
    • Released 3.5.5 (was 3.5.4)
  2. Rank #1952 → #1947
    • Tested up to 7.1.3 → 7.1.4

Versions in use

Share of active installs on each published version, from WordPress.org.

  • v3.559%
  • v3.414%
  • v3.39.7%
  • v3.27.7%
  • Other9.7%

Rating trend

4.9★★★★★289 reviews · steady in the last 30 days

Requirements & info

Version history
Version
3.5.5
Requires WordPress
5.6
Tested up to
7.1.4
Requires PHP
7.4
First released
Aug 15, 2018
Last updated
Nov 3, 2026
Releases, last 12 months
…

Questions about SupportCandy

How many websites use SupportCandy?

SupportCandy is active on 10K+ WordPress sites, as WordPress.org reports it. WordPress.org rounds the number down, so the real count is somewhat higher. That makes it the #1,946 most popular plugin on WordPress.org.

How many times has SupportCandy been downloaded?

563,223 times in total since 2018. On a typical day it’s downloaded about 202 times. See download stats

When was SupportCandy last updated?

Version 3.5.5 came out on Nov 3, 2026 (5 days ago). See every release

Is SupportCandy compatible with the latest WordPress?

Yes. It’s tested up to WordPress 7.1.4, the current version.

Does SupportCandy have known security vulnerabilities?

None that affect the current version. WPVulnerability’s database lists 24 older issues, fixed in earlier versions, so keep SupportCandy up to date. See its security record

Is SupportCandy still maintained?

Yes. Its last release was 5 days ago. Its authors resolved 2 of the 2 support threads opened in the last two months.

What rating does SupportCandy have?

4.9 out of 5 from 289 reviews on WordPress.org. 94% of them give 5 stars.

What are the best alternatives to SupportCandy?

The plugins most like SupportCandy, by the tags they share, are Customer Support Ticket System & Helpdesk (400+), JS Help Desk (7K+) and Awesome Support (6K+). Compare all alternatives

Latest reviews

Analyze reviews
All reviews on WordPress.org

Review stats

4.9

★★★★★

289 reviews

  • 5 stars: 271 reviews, 94%
  • 4 stars: 8 reviews, 3%
  • 3 stars: 3 reviews, 1%
  • 2 stars: 2 reviews, 1%
  • 1 stars: 5 reviews, 2%
Positive
97%4–5★
Mixed
1%3★
Critical
2%1–2★
  • About 512 more 5★ reviews would lift it to 5.0.
  • Each new 1★ review takes 28 five-star reviews to balance out.

Compare with competitors

Add up to 1 competitor. No account needed.

Starter · 1 competitor
SupportCandy
Suggested:
Metric
SupportCandy
Estimated installs≈ 13,000
Reported installs10K+
Rating4.9
Reviews289
Total downloads563.2K
AuthorPSM Plugins
First releasedAug 15, 2018
Version3.5.5
Requires WP5.6
Requires PHP7.4
Last updatedNov 3, 2026

Alternatives to SupportCandy

Compare all alternatives

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Side by side:SupportCandy vs Customer Support Ticket System & HelpdeskSupportCandy vs JS Help DeskSupportCandy vs Awesome Support

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