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SupportCandy · Version history

SupportCandy changelog and version history

Latest version
3.5.5
Nov 3, 2026 (5 days ago)
Releases
21
since 2022
In the last year
14
about one every 27 days
Tested up to
WordPress 7.1.4
PHP 7.4 or later

Releases each year

  • 20221 release
  • 20259 releases
  • 202611 releases

202611 releases

  1. SupportCandy 3.5.5Latest

    • New: Agent quick filter on the ticket list
    • New: Gutenberg blocks for SupportCandy shortcodes
    • New: Elementor widgets for SupportCandy shortcodes
    • New: Email template preview, test send
    • New: Automatic “Load scripts” mode to load scripts only on pages using SupportCandy (choose All Pages if a shortcode is in a header, footer or sidebar)
    • New: AI polish for the ticket description on the create ticket form
    • New: Split view for AI chatbot sessions with search by conversation text and visitor details
    • New: Back button now works in the agent workspace
    • New: Docs button added to the settings header
    • New: Live plain-English summary in condition builders
    • New: Improved assignee and ticket status widget
    • New: Shorter setup wizard
    • New: “Show activity logs” toggle on open ticket
    • New: Guest ticket submission enabled by default for new installs
    • New: GDPR and T&C consent options disabled by default for new installs
    • New: Updated Portuguese translations
    • Fix: Wrong “Create as” value on open ticket
    • Fix: Frontend login error handling
    • Fix: Admin CSS hiding the search field in other plugins
    • Fix: Cron events not rescheduled correctly based on interval
    • Fix: Fatal error on ratings REST routes in free version
    • Fix: Guest ticket status lookup in the chatbot now requires the ticket’s email address
    • Fix: Deleted tickets are visible only to agents in REST API
    • Fix: Missing authorization checks for ticket access in thread handling
    • Fix: Missing authorization checks for ticket archive restore
    • Fix: Guest uploads and attachment access secured
    • Fix: REST API validation and permissions for agents and custom fields hardened
    • Fix: Faster loading with SVG icons loaded on demand
    • Fix: Updated Chart.js library to 3.9.1
    • Fix: Report and dashboard date ranges could shift by a day depending on the timezone

  2. SupportCandy 3.5.4

    • New: Added onboarding wizard for new installs
    • New: Added chatbot overlay message
    • Fix: Improved dashboard performance
    • Fix: Fixed email attachment link access
    • Fix: Improved AI training data processing
    • Fix: Addressed security issues

  3. SupportCandy 3.5.3

    • New: Added custom chatbot prompt instructions
    • New: Added “Last Reply” ticket condition
    • New: Added sorting to ticket list headers
    • New: Added sorting handle for form fields
    • Fix: Cloned agent roles missing permissions
    • Fix: Fixed View More/Less link functionality
    • Fix: Custom field attachments missing from notifications
    • Fix: Preserved links in chatbot replies
    • Fix: Fixed chatbot button display on mobile
    • Fix: Skipped near-empty records during ai training synchronization
    • Fix: Prevented raw JSON from appearing in chatbot
    • Fix: Addressed security vulnerability issue

  4. SupportCandy 3.5.2

    • New: Added chatbot auto-popup setting
    • Fix: Addressed security vulnerability issue

  5. SupportCandy 3.5.1

    • New: Added AI assistant features (polish, draft, summary) as part of this core product for free.
    • New: Introduced chatbot agent feature
    • Fix: Auto-archive closed tickets setting not working
    • Fix: Customer ticket count not updating
    • Fix: Agent collision widget shows names with avatars
    • Fix: WPML pages issue with custom script loading
    • Fix: Ticket list search not working

  6. SupportCandy 3.5.0

    • Fix: Tickets going to archived unexpectedly

  7. SupportCandy 3.4.9

    • New: Added AI chatbot in Productivity Suite (Pro)
    • Fix: Addressed reported security vulnerability
    • New: Introduced new developer hook

  8. SupportCandy 3.4.8

    • New: Added Cloudflare CAPTCHA integration
    • Fix: Resolved PHP notice issues
    • See changelog for all versions.

  9. SupportCandy 3.4.7

  10. SupportCandy 3.4.6

  11. SupportCandy 3.4.5

20259 releases

  1. SupportCandy 3.4.4

  2. SupportCandy 3.4.3

  3. SupportCandy 3.4.2

  4. SupportCandy 3.4.1

  5. SupportCandy 3.4.0

  6. SupportCandy 3.3.9

  7. SupportCandy 3.3.8

  8. SupportCandy 3.3.7

  9. SupportCandy 3.3.6

20221 release

  1. SupportCandy 2.3.1

Questions about SupportCandy’s releases

What is the latest version of SupportCandy?

3.5.5, released on Nov 3, 2026 (5 days ago). It’s tested up to WordPress 7.1.4 and needs PHP 7.4 or later.

How often is SupportCandy updated?

14 releases in the last year, about one every 27 days. Its first release on WordPress.org dates from July 2022.

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Release dates come from the day each version’s folder was made in SupportCandy’s WordPress.org SVN repository; the notes from its readme’s changelog, as its authors wrote it.