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Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System

v1.4.58

by DevItems · updated 5 days ago

AI-powered helpdesk & support ticket system with chatbot, knowledge base, and smart automation for WordPress.

AI Chatbotcustomer supporthelpdeskknowledge baseSupport Ticket
WordPress.org SaveAnalyze reviews Track this plugin
Rank
#4,186
Down4 vs yesterday
Active installs (est.)
≈ 2,740
2K+ reported · High
Total downloads
84.7K
84,689 all-time
Rating
4.5/5
11 reviews
Support resolved
100%
1 of 1 threads, last 2 months
Growing·Downloads +54.7% (30d)·Toward 3K+ · ETA ~6d

Support Genix at a glance

Support Genix is a WordPress plugin by DevItems with 2K+ active installs, the #4,186 most popular plugin on WordPress.org. On a typical day it’s downloaded about 131 times, 55% more than the month before. It’s rated 4.5 out of 5 from 11 reviews. Version 1.4.58 came out on Nov 3, 2026 and is tested up to WordPress 7.1.4. Among the 367 plugins tagged “AI Chatbot”, it ranks #4. It was first released in 2022.

Chart time range

Applies to every chart below. History from Oct 10, 2026, 30 days.

Showing the last 30 days. Full history comes with any paid plan.See plans

Downloads over time

Download stats

7.3K downloads · the last 30 days

Downloads over time
Support Genix Compare series
Downloads over time: 30 days across 1 series.500Oct 10Oct 15Oct 20Oct 25Oct 29Nov 3Nov 8Oct 29, 2026: Tested up to 7.1.4
View as table
DateSupport Genix
Nov 8, 202686
Nov 7, 202692
Nov 6, 2026106
Nov 5, 2026149
Nov 4, 2026512
Nov 3, 2026747
Nov 2, 2026699
Nov 1, 202686
Oct 31, 202684
Oct 30, 202678
Oct 29, 2026144
Oct 28, 2026180
Oct 27, 2026117
Oct 26, 2026150
Oct 25, 2026148
Oct 24, 2026142
Oct 23, 2026380
Oct 22, 2026757
Oct 21, 2026206
Oct 20, 2026168
Oct 19, 2026189
Oct 18, 2026185
Oct 17, 2026475
Oct 16, 2026478
Oct 15, 2026507
Oct 14, 202699
Oct 13, 202693
Oct 12, 202690
Oct 11, 202681
Oct 10, 202661

Unusual spikes are usually updates, not new installs.

Estimated installs

≈ 2,749 · -15.2% in the last 30 days

Estimated installs
Estimated installs: 13 days across 1 series.2.8K3K3.2KOct 27Oct 29Oct 31Nov 2Nov 5Nov 7Nov 9Oct 29, 2026: Tested up to 7.1.4
View as table
DateEstimated installs
Nov 9, 20262,749
Nov 8, 20263,174
Nov 7, 20263,186
Nov 5, 20263,181
Nov 4, 20263,180
Nov 3, 20263,161
Nov 2, 20263,147
Nov 1, 20263,158
Oct 31, 20263,179
Oct 30, 20263,168
Oct 29, 20263,153
Oct 28, 20263,185
Oct 27, 20263,241

Rank over time

#4,186 · up 16 in the last 30 days

Popular rank
Popular rank: 15 days across 1 series.#4.2K#4.2K#4.2K#4.2KOct 16Oct 27Nov 1Nov 5Nov 9Oct 29, 2026: Tested up to 7.1.4
View as table
DateDaily snapshot
Nov 9, 2026#4,186
Nov 8, 2026#4,182
Nov 7, 2026#4,179
Nov 6, 2026#4,179
Nov 5, 2026#4,172
Nov 4, 2026#4,172
Nov 3, 2026#4,175
Nov 2, 2026#4,176
Nov 1, 2026#4,175
Oct 31, 2026#4,177
Oct 30, 2026#4,180
Oct 29, 2026#4,188
Oct 28, 2026#4,193
Oct 27, 2026#4,189
Oct 16, 2026#4,202

Growth %

Average -1.26% a day in the last 30 days

Growth %, day over day
Growth %, day over day: 12 days across 1 series.-10%0%10%Oct 28Oct 30Nov 1Nov 3Nov 5Nov 7Nov 9
View as table
DateGrowth
Nov 9, 2026-13.39%
Nov 8, 2026-0.38%
Nov 7, 2026+0.08%
Nov 5, 2026+0.03%
Nov 4, 2026+0.60%
Nov 3, 2026+0.45%
Nov 2, 2026-0.35%
Nov 1, 2026-0.66%
Oct 31, 2026+0.35%
Oct 30, 2026+0.48%
Oct 29, 2026-1.00%
Oct 28, 2026-1.73%

Active installs band

2K+ on WordPress.org

Active installs (rounded band)
Active installs (rounded band): 15 days across 1 series.2K2.5K3KOct 16Oct 27Nov 1Nov 5Nov 9Oct 29, 2026: Tested up to 7.1.4
View as table
DateDaily snapshot
Nov 9, 20262K+
Nov 8, 20263K+
Nov 7, 20263K+
Nov 6, 20263K+
Nov 5, 20263K+
Nov 4, 20263K+
Nov 3, 20263K+
Nov 2, 20263K+
Nov 1, 20263K+
Oct 31, 20263K+
Oct 30, 20263K+
Oct 29, 20263K+
Oct 28, 20263K+
Oct 27, 20263K+
Oct 16, 20263K+

Search rankings

Where it appears in WordPress.org search for the searches you track, checked every day.

See where Support Genix ranks in search

Track this plugin to check its position for the searches you choose, daily, with an alert when it moves.

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Change log

From our daily snapshot of WordPress.org
  1. So far:Rank #4175 → #4186Installs 3K+ → 2K+
    • Released 1.4.58 (was 1.4.57)
  2. So far:Rank #4176 → #4186Installs 3K+ → 2K+
    • Released 1.4.57 (was 1.4.56)
  3. Rank #4193 → #4172Downloads -47.1%
    • Tested up to 7.1.3 → 7.1.4
  4. Rank #4202 → #4175Downloads -33.2%
    • Released 1.4.56 (was 1.4.55)

Versions in use

Share of active installs on each published version, from WordPress.org.

  • v1.4100%
  • v1.10.4%

Rating trend

4.5★★★★★11 reviews · steady in the last 30 days

Requirements & info

Version history
Version
1.4.58
Requires WordPress
6.0
Tested up to
7.1.4
Requires PHP
7.4
First released
Jun 29, 2022
Last updated
Nov 3, 2026
Releases, last 12 months
…

Questions about Support Genix

How many websites use Support Genix?

Support Genix is active on 2K+ WordPress sites, as WordPress.org reports it. WordPress.org rounds the number down, so the real count is somewhat higher. That makes it the #4,186 most popular plugin on WordPress.org.

How many times has Support Genix been downloaded?

84,689 times in total since 2022. On a typical day it’s downloaded about 131 times. See download stats

When was Support Genix last updated?

Version 1.4.58 came out on Nov 3, 2026 (5 days ago). See every release

Is Support Genix compatible with the latest WordPress?

Yes. It’s tested up to WordPress 7.1.4, the current version.

Does Support Genix have known security vulnerabilities?

None that affect the current version. WPVulnerability’s database lists 7 older issues, fixed in earlier versions, so keep Support Genix up to date. See its security record

Is Support Genix still maintained?

Yes. Its last release was 5 days ago. Its authors resolved 1 of the 1 support threads opened in the last two months.

What rating does Support Genix have?

4.5 out of 5 from 11 reviews on WordPress.org. 82% of them give 5 stars.

What are the best alternatives to Support Genix?

The plugins most like Support Genix, by the tags they share, are JS Help Desk (7K+), SupportCandy (10K+) and Customer Support Ticket System & Helpdesk (400+). Compare all alternatives

Latest reviews

Analyze reviews
All reviews on WordPress.org

Review stats

4.5

★★★★★

11 reviews

  • 5 stars: 9 reviews, 82%
  • 4 stars: 0 reviews, 0%
  • 3 stars: 1 reviews, 9%
  • 2 stars: 1 reviews, 9%
  • 1 stars: 0 reviews, 0%
Positive
82%4–5★
Mixed
9%3★
Critical
9%1–2★
  • About 1 more 5★ reviews would lift it to 4.6.
  • Each new 1★ review takes 8 five-star reviews to balance out.

Compare with competitors

Add up to 1 competitor. No account needed.

Starter · 1 competitor
Support Genix
Suggested:
Metric
Support Genix
Estimated installs≈ 2,740
Reported installs2K+
Rating4.5
Reviews11
Total downloads84.7K
AuthorDevItems
First releasedJun 29, 2022
Version1.4.58
Requires WP6.0
Requires PHP7.4
Last updatedNov 3, 2026

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Compare all alternatives

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Side by side:Support Genix vs JS Help DeskSupport Genix vs SupportCandySupport Genix vs Customer Support Ticket System & Helpdesk

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