JS Help Desk – AI-Powered Support & Ticketing System
v5.0.4by JoomSky · updated 4 days ago
A complete help desk in WordPress: unlimited tickets and agents, a customer portal, AI reply help, and 12 features that used to be paid.
- Rank
- #2,496
- Up2 vs yesterday
- Active installs (est.)
- ≈ 7,710
- 7K+ reported · High
- Total downloads
- 753.1K
- 753,089 all-time
- Rating
- 3.7/5
- 74 reviews
- Support resolved
- –
- 0 of 0 threads, last 2 months
JS Help Desk at a glance
JS Help Desk is a WordPress plugin by JoomSky with 7K+ active installs, the #2,496 most popular plugin on WordPress.org. On a typical day it’s downloaded about 223 times, 11% more than the month before. It’s rated 3.7 out of 5 from 74 reviews. Version 5.0.4 came out on Nov 4, 2026 and is tested up to WordPress 7.1.4. It leads the 7 plugins tagged “ticketing system”. It was first released in 2014.
Chart time range
Applies to every chart below. History from Oct 9, 2026, 31 days.
Downloads over time
Download stats24.5K downloads · the last 30 days
View as table
| Date | JS Help Desk |
|---|---|
| Nov 3, 2026 | 186 |
| Nov 2, 2026 | 158 |
| Nov 1, 2026 | 797 |
| Oct 31, 2026 | 4,700 |
| Oct 30, 2026 | 5,082 |
| Oct 29, 2026 | 193 |
| Oct 28, 2026 | 239 |
| Oct 27, 2026 | 146 |
| Oct 26, 2026 | 273 |
| Oct 25, 2026 | 207 |
| Oct 24, 2026 | 161 |
| Oct 23, 2026 | 190 |
| Oct 22, 2026 | 617 |
| Oct 21, 2026 | 4,648 |
| Oct 20, 2026 | 5,303 |
| Oct 19, 2026 | 185 |
| Oct 18, 2026 | 143 |
| Oct 17, 2026 | 117 |
| Oct 16, 2026 | 152 |
| Oct 15, 2026 | 150 |
| Oct 14, 2026 | 90 |
| Oct 13, 2026 | 191 |
| Oct 12, 2026 | 162 |
| Oct 11, 2026 | 95 |
| Oct 10, 2026 | 167 |
| Oct 9, 2026 | 185 |
Unusual spikes are usually updates, not new installs.
Estimated installs
≈ 7,699 · -1.2% in the last 30 days
View as table
| Date | Estimated installs |
|---|---|
| Nov 8, 2026 | 7,699 |
| Nov 7, 2026 | 7,695 |
| Nov 5, 2026 | 7,659 |
| Nov 4, 2026 | 7,653 |
| Nov 3, 2026 | 7,673 |
| Nov 2, 2026 | 7,645 |
| Nov 1, 2026 | 7,628 |
| Oct 31, 2026 | 7,650 |
| Oct 30, 2026 | 7,627 |
| Oct 29, 2026 | 7,601 |
| Oct 28, 2026 | 7,665 |
| Oct 27, 2026 | 7,792 |
Rank over time
#2,496 · up 17 in the last 30 days
View as table
| Date | Daily snapshot |
|---|---|
| Nov 8, 2026 | #2,496 |
| Nov 7, 2026 | #2,498 |
| Nov 6, 2026 | #2,497 |
| Nov 5, 2026 | #2,498 |
| Nov 4, 2026 | #2,492 |
| Nov 3, 2026 | #2,494 |
| Nov 2, 2026 | #2,493 |
| Nov 1, 2026 | #2,494 |
| Oct 31, 2026 | #2,493 |
| Oct 30, 2026 | #2,492 |
| Oct 28, 2026 | #2,503 |
| Oct 27, 2026 | #2,502 |
| Oct 16, 2026 | #2,513 |
Growth %
Average -0.10% a day in the last 30 days
View as table
| Date | Growth |
|---|---|
| Nov 8, 2026 | +0.05% |
| Nov 7, 2026 | +0.23% |
| Nov 5, 2026 | +0.08% |
| Nov 4, 2026 | -0.26% |
| Nov 3, 2026 | +0.37% |
| Nov 2, 2026 | +0.22% |
| Nov 1, 2026 | -0.29% |
| Oct 31, 2026 | +0.30% |
| Oct 30, 2026 | +0.34% |
| Oct 29, 2026 | -0.83% |
| Oct 28, 2026 | -1.63% |
Active installs band
7K+ on WordPress.org
View as table
| Date | Daily snapshot |
|---|---|
| Nov 8, 2026 | 7K+ |
| Nov 7, 2026 | 7K+ |
| Nov 6, 2026 | 7K+ |
| Nov 5, 2026 | 7K+ |
| Nov 4, 2026 | 7K+ |
| Nov 3, 2026 | 7K+ |
| Nov 2, 2026 | 7K+ |
| Nov 1, 2026 | 7K+ |
| Oct 31, 2026 | 7K+ |
| Oct 30, 2026 | 7K+ |
| Oct 29, 2026 | 7K+ |
| Oct 28, 2026 | 7K+ |
| Oct 27, 2026 | 7K+ |
| Oct 16, 2026 | 7K+ |
Search rankings
Where it appears in WordPress.org search for the searches you track, checked every day.
See where JS Help Desk ranks in search
Track this plugin to check its position for the searches you choose, daily, with an alert when it moves.
Change log
From our daily snapshot of WordPress.org- So far:Rank #2492 → #2496
- Released 5.0.4 (was 5.0.3)
- Rank #2492 → #2498
- Released 5.0.3 (was 5.0.2)
- Rank #2503 → #2498
- Tested up to 7.1.3 → 7.1.4
- Rank #2513 → #2494Downloads +27.5%
- Released 5.0.2 (was 5.0.1)
Versions in use
Share of active installs on each published version, from WordPress.org.
- v5.075%
- v3.017%
- Other8.2%
Rating trend
3.7★★★★★74 reviews · steady in the last 30 days
Requirements & info
Version history- Version
- 5.0.4
- Requires WordPress
- 5.5
- Tested up to
- 7.1.4
- Requires PHP
- 7.4
- First released
- Oct 10, 2014
- Last updated
- Nov 4, 2026
- Releases, last 12 months
- …
Questions about JS Help Desk
How many websites use JS Help Desk?
JS Help Desk is active on 7K+ WordPress sites, as WordPress.org reports it. WordPress.org rounds the number down, so the real count is somewhat higher. That makes it the #2,496 most popular plugin on WordPress.org.
How many times has JS Help Desk been downloaded?
753,089 times in total since 2014. On a typical day it’s downloaded about 223 times. See download stats
When was JS Help Desk last updated?
Version 5.0.4 came out on Nov 4, 2026 (4 days ago). See every release
Is JS Help Desk compatible with the latest WordPress?
Yes. It’s tested up to WordPress 7.1.4, the current version.
Does JS Help Desk have known security vulnerabilities?
None that affect the current version. WPVulnerability’s database lists 37 older issues, fixed in earlier versions, so keep JS Help Desk up to date. See its security record
Is JS Help Desk still maintained?
Yes. Its last release was 4 days ago. No support threads were opened in the last two months.
What rating does JS Help Desk have?
3.7 out of 5 from 74 reviews on WordPress.org. 61% of them give 5 stars.
What are the best alternatives to JS Help Desk?
The plugins most like JS Help Desk, by the tags they share, are Support Genix (3K+), SupportCandy (10K+) and Customer Support Ticket System & Helpdesk (400+). Compare all alternatives
Latest reviews
Analyze reviewsReview stats
3.7
★★★★★
74 reviews
- 5 stars: 45 reviews, 61%
- 4 stars: 3 reviews, 4%
- 3 stars: 4 reviews, 5%
- 2 stars: 4 reviews, 5%
- 1 stars: 18 reviews, 24%
- Positive
- 65%4–5★
- Mixed
- 5%3★
- Critical
- 30%1–2★
- About 2 more 5★ reviews would lift it to 3.8.
- Each new 1★ review takes 2 five-star reviews to balance out.
Compare with competitors
Add up to 1 competitor. No account needed.
| Metric | |
|---|---|
| Estimated installs | ≈ 7,710 |
| Reported installs | 7K+ |
| Rating | 3.7 |
| Reviews | 74 |
| Total downloads | 753.1K |
| Author | JoomSky |
| First released | Oct 10, 2014 |
| Version | 5.0.4 |
| Requires WP | 5.5 |
| Requires PHP | 7.4 |
| Last updated | Nov 4, 2026 |
Alternatives to JS Help Desk
Compare all alternativesPopular plugins with the same tags, the most in common first.
Support Genix
by DevItems
AI-powered helpdesk & support ticket system with chatbot, knowledge base, and smart automation for WordPress.
- Rank
- #4,182
- Installs
- 3K+
- 4.5
SupportCandy
by PSM Plugins
Free WordPress helpdesk & support ticket system with AI chatbot, AI reply assistant, unlimited tickets and agents, Elementor and Gutenberg blocks.
- Rank
- #1,946
- Installs
- 10K+
- 4.9
Customer Support Ticket System & Helpdesk
by emarket-design
Let customers submit tickets, assign agents, set priorities, track status, and get instant email notifications. All from your website.
- Rank
- #9,853
- Installs
- 400+
- 4.3
Fluent Support
by WPManageNinja
Feature Rich and Super Fast Support and Customer Ticketing System for WordPress.
- Rank
- #1,966
- Installs
- 10K+
- 4.6
Awesome Support
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The most versatile and feature-rich help desk and support plugin for WordPress. Provide awesome support directly from your WordPress site.
- Rank
- #2,876
- Installs
- 6K+
- 3.5
Majestic Support
by Majestic Support
Majestic Support for WordPress is a top-tier ticket system that can significantly enhance your customers' support experience.
- Rank
- #3,920
- Installs
- 3K+
- 5.0
Side by side:JS Help Desk vs Support GenixJS Help Desk vs SupportCandyJS Help Desk vs Customer Support Ticket System & Helpdesk
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