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JS Help Desk · Version history

JS Help Desk changelog and version history

Latest version
5.0.4
Nov 4, 2026 (5 days ago)
Releases
44
since 2023
In the last year
23
about one every 15 days
Tested up to
WordPress 7.1.4
PHP 7.4 or later

Releases each year

  • 20234 releases
  • 20245 releases
  • 202513 releases
  • 202622 releases

202622 releases

  1. JS Help Desk 5.0.4Latest

    • Security and AI release: two permission fixes, Zywrap accounts from wp-admin, monthly Zywrap credits with paid licenses, an OpenAI engine, and Claude fixed. Full details are in changelog.txt.
    • Security: a customer, or a guest with their own ticket link, can no longer overwrite or move another user’s reply, a GDPR erase request can no longer be pointed at another user, and the e-mail confirming an erasure goes to the person who asked for it.
    • Security: AI suggestions, Copilot and AI drafts check that the agent may see the ticket, and visitors who are not logged in can no longer search agent-only answers. Zywrap screens are for administrators, and text sent to Zywrap is masked like every other AI request.
    • Zywrap: create a free account (10,000 credits) or connect an existing one under AI Agent > Settings, with no key to copy. Choose the model Zywrap uses; the credit balance and each request’s credits are shown.
    • Paid licenses include Zywrap credits every month: Pro 50,000, Business 200,000, Agency 500,000. Connect a Zywrap account and click “Claim them for this account”; you are e-mailed when they run low.
    • OpenAI engine: use your own OpenAI key under AI Agent > Settings > Engine & key. GPT-6 Luna is the default model; the price of each is shown in the list. Anthropic and OpenAI each keep their own model choice.
    • Claude (Anthropic engine): automatic answers and drafts no longer fail.
    • AI Agent: automatic answers keep only your own or cited links and no images; an answer approved twice is sent once; answers waiting for approval close when a person replies.
    • AI requests stop after 60 seconds, try once more when the provider is busy, and a cut-off answer is never sent.
    • Copilot Summarize uses Zywrap’s ticket summary; a model Zywrap has retired falls back to Zywrap’s own choice.
    • “Local model”: an address on the internet is treated as a hosted service.
    • “Pass to a person” links in e-mails ask for confirmation, so mail scanners no longer reopen tickets.
    • The “Good news” banner about add-ons your license now includes has a “Got it” link that puts it away for good.
    • Fixed: on sites with page caching, only the first visitor could send the ticket form (“This form has already been submitted”). Each visitor now gets a fresh security check.
    • Fixed: attachment forms show the name and size of each chosen file, so you can see a file is attached; a refused file no longer moves the internal note’s attachment to the reply.
    • Fixed: WooCommerce customers can pick orders that are still processing or on hold, “Get Help” on an order opens the ticket form with that order chosen, and tickets show the shop’s order number.
    • Fixed: the agent ticket list is readable on phones; the ticket details were squeezed into a sliver beside the photo.

  2. JS Help Desk 5.0.3

    • Security and reliability release. Full details are in changelog.txt.
    • Security: fixed a script injection in the ticket image viewer (reported through Wordfence).
    • Security: stricter permission checks on ticket actions, time logs, internal mail and guest links; files received by e-mail are checked like uploads.
    • Changed: the wp-admin help desk is for administrators and the Help Desk Agent roles only, and the Attachment, Release Ticket, Mail To Agent and Assign Role To User permissions now take effect.
    • Sites upgraded from older versions: a damaged settings table that slowed down wp-admin is repaired automatically.
    • Attachments download on every host, and videos play in the ticket.
    • Quick answers on the ticket form open in full, and are suggested even when there are only a few.
    • “Finish upgrade” no longer repeats without end; it says why an add-on cannot start yet.
    • AI Agent: clearer screens, “never automate” words match whole words, and usage shows real token counts.
    • Faster: help desk styles and scripts load only on help desk pages. Plus smaller fixes; see changelog.txt.

  3. JS Help Desk 5.0.2

    • Fixes for 5.0.1.
    • Security: fixed a file deletion issue in the settings that an administrator account could misuse (reported through Wordfence).
    • With the WordPress login page chosen for the help desk, customers return to the help desk after logging in, instead of landing in the WordPress dashboard, and the “You are not logged in” message shows its Login button again.
    • “View all N tickets by …” on a ticket now lists all of that customer’s tickets, closed ones included.
    • The “View ticket” link in e-mails opens on the help desk page it was clicked from, even if the Ticket Default Page setting points somewhere else.
    • Tickets whose status was deleted are listed again (as “Unknown status”) instead of only being counted.
    • The E-mail Templates and Forms screens no longer show “Unknown column ‘ordering'” on sites that used an early Multi Form add-on.

  4. JS Help Desk 5.0.1

    • Fixes for 5.0.0.
    • Help Desk Agents without the Agents & Teams pack can reply to customers’ tickets again.
    • Closing a ticket updates the Tickets screen’s counts straight away.
    • Overdue options no longer appear on sites without Service Levels & Automation.
    • The slug editor shows and saves the slug correctly.
    • Create Ticket in the WordPress menu opens the form picker; the dashboard’s add-on pictures are back.
    • Form conditions offer lists of products, including WooCommerce and Easy Digital Downloads products, instead of asking for an id.
    • Translations updated in all 17 languages.

  5. JS Help Desk 5.0.0

    • The biggest release in JS Help Desk’s history.
    • Highlights * 12 features that used to be paid are now in the free plugin: ticket history, internal notes, canned responses, help topics, email ban, auto cleanup, ticket limits, export, dashboard widgets, user options, ticket actions and AI Powered Reply. * New AI Agent (pack): answers from your kno…
    • New in the packs * Agents & Teams: teams with working hours, time off and cover, roles that decide what each agent sees, four ways to assign tickets automatically, @mentions, a notification centre, and a credential vault encrypted with a key kept outside the database. * Service Levels & Automation:…
    • Improved * Easier-to-read status and priority colours. * Better keyboard and screen-reader support, and a customer portal that works well on phones. * The download is about 12 MB smaller: translations now install themselves from jshelpdesk.com.
    • Fixed * A department-restricted agent could see every ticket in the wp-admin queue. * Several screens that could stop with an error – the ticket page when a stored credential could not be decrypted, and the WooCommerce order panel – now work.
    • Full technical changelog

  6. JS Help Desk 4.0.0

    • See who else is viewing or replying to a ticket, and drafts that save themselves as you type.
    • Setup checklist, Email Health and System Status screens that tell you what needs fixing.
    • Ticket tags, saved views, Waiting on Agent and Waiting on Customer queues, better search and keyboard shortcuts.
    • Help topics nested up to three levels, routing each ticket to the right department and priority.
    • Became free: help topics, ticket actions, canned responses, internal notes, ticket history, CSV export, dashboard widgets, email ban, ticket limits and auto cleanup.
    • Two agent levels on ordinary WordPress roles: Help Desk Agent and Help Desk Light Agent.
    • Invisible spam protection with no outside service, plus Cloudflare Turnstile, hCaptcha and reCAPTCHA, and submission rate limits.
    • Attachments are checked by their content and can no longer be opened by a public link; WordPress’s privacy tools are supported.
    • See the full changelog.

  7. JS Help Desk 3.1.7

  8. JS Help Desk 3.1.6

  9. JS Help Desk 3.1.5

  10. JS Help Desk 3.1.4

  11. JS Help Desk 3.1.3

  12. JS Help Desk 3.1.2

  13. JS Help Desk 3.1.1

  14. JS Help Desk 3.1.0

  15. JS Help Desk 3.0.9

  16. JS Help Desk 3.0.8

  17. JS Help Desk 3.0.7

  18. JS Help Desk 3.0.6

  19. JS Help Desk 3.0.5

  20. JS Help Desk 3.0.4

  21. JS Help Desk 3.0.3

  22. JS Help Desk 3.0.2

202513 releases

  1. JS Help Desk 3.0.1

  2. JS Help Desk 3.0.0

  3. JS Help Desk 2.9.9

  4. JS Help Desk 2.9.8

  5. JS Help Desk 2.9.7

  6. JS Help Desk 2.9.6

  7. JS Help Desk 2.9.5

  8. JS Help Desk 2.9.4

  9. JS Help Desk 2.9.3

  10. JS Help Desk 2.9.2

  11. JS Help Desk 2.9.1

  12. JS Help Desk 2.9.0

  13. JS Help Desk 2.8.9

20245 releases

  1. JS Help Desk 2.8.8

  2. JS Help Desk 2.8.7

  3. JS Help Desk 2.8.5

  4. JS Help Desk 2.8.6

  5. JS Help Desk 2.8.4

20234 releases

  1. JS Help Desk 2.8.3

  2. JS Help Desk 2.8.2

  3. JS Help Desk 2.8.1

  4. JS Help Desk 2.8.0

Questions about JS Help Desk’s releases

What is the latest version of JS Help Desk?

5.0.4, released on Nov 4, 2026 (5 days ago). It’s tested up to WordPress 7.1.4 and needs PHP 7.4 or later.

How often is JS Help Desk updated?

23 releases in the last year, about one every 15 days. Its first release on WordPress.org dates from September 2023.

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Release dates come from the day each version’s folder was made in JS Help Desk’s WordPress.org SVN repository; the notes from its readme’s changelog, as its authors wrote it.