WordPress plugin comparison

Awesome Support vs ELEX WordPress HelpDesk & Customer Ticketing System

Awesome Support

by awesomesupport

6K+ installs3.5

ELEX WordPress HelpDesk & Customer Ticketing System

by ELEXtensions

200+ installs3.9

At a glance

Awesome Support has more active installs: 6K+, against 200+ for ELEX WordPress HelpDesk & Customer Ticketing System.
On a typical day, Awesome Support is downloaded about 135 times, ELEX WordPress HelpDesk & Customer Ticketing System about 39.
ELEX WordPress HelpDesk & Customer Ticketing System is rated higher: 3.9 out of 5 from 7 reviews, against 3.5 from 194 reviews.
ELEX WordPress HelpDesk & Customer Ticketing System was updated more recently: Oct 30, 2026, against Oct 16, 2026 for Awesome Support.
Both are tested up to WordPress 7.1.4.
Awesome Support has been around longer: since 2014, against 2020 for ELEX WordPress HelpDesk & Customer Ticketing System.

Awesome Support leads on 4 of 6 comparable lines.

Metric	Awesome Support	ELEX WordPress HelpDesk & Customer Ticketing System
Popular rank	#2,871	#11,569
Active installs	6K+	200+
Downloads, last 30 days	5.2K	993
Rating	3.5(194)	3.9(7)
Support threads resolved	100%	–
Tested up to	7.1.4	7.1.4
Search multiplier	×0.80	×0.41
Last release	25 days ago	11 days ago
Requires PHP	7.4	7.1.8

From WordPress.org's public data, refreshed every night. Downloads are WordPress.org's official daily figures for the last 30 days.

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