Smart Support – Self-Hosted Helpdesk & Custom Support Ticket System with AI Agent Support
v2.0.3by Smart Support · updated 2 months ago
WordPress helpdesk Ticket System with frontend ticketing, agent workflows, email alerts, reports, attachments, and optional AI assistance.
- Rank
- #37,381
- Up7,627 vs yesterday
- Active installs (est.)
- ≈ 15
- 10+ reported · High
- Total downloads
- 1.5K
- 1,525 all-time
- Rating
- 5.0/5
- 3 reviews
- Support resolved
- 100%
- 1 of 1 threads, last 2 months
Smart Support at a glance
Smart Support is a WordPress plugin by Smart Support with 10+ active installs, the #37,381 most popular plugin on WordPress.org. On a typical day it’s downloaded about 3 times, 50% more than the month before. It’s rated 5.0 out of 5 from 3 reviews. Version 2.0.3 came out on Aug 27, 2026 and is tested up to WordPress 7.1.4. Among the 30 plugins tagged “ticket system”, it ranks #11. It was first released in 2025.
Chart time range
Applies to every chart below. History from Oct 9, 2026, 31 days.
Downloads over time
Download stats83 downloads · the last 30 days
View as table
| Date | Smart Support |
|---|---|
| Oct 29, 2026 | 2 |
| Oct 28, 2026 | 8 |
| Oct 27, 2026 | 3 |
| Oct 26, 2026 | 8 |
| Oct 25, 2026 | 8 |
| Oct 24, 2026 | 2 |
| Oct 23, 2026 | 3 |
| Oct 22, 2026 | 6 |
| Oct 21, 2026 | 3 |
| Oct 20, 2026 | 2 |
| Oct 19, 2026 | 8 |
| Oct 18, 2026 | 6 |
| Oct 17, 2026 | 2 |
| Oct 16, 2026 | 1 |
| Oct 15, 2026 | 2 |
| Oct 14, 2026 | 1 |
| Oct 13, 2026 | 4 |
| Oct 12, 2026 | 3 |
| Oct 11, 2026 | 3 |
| Oct 10, 2026 | 4 |
| Oct 9, 2026 | 4 |
Unusual spikes are usually updates, not new installs.
Estimated installs
≈ 15 · -6.3% in the last 30 days
View as table
| Date | Estimated installs |
|---|---|
| Nov 8, 2026 | 15 |
| Nov 7, 2026 | 15 |
| Nov 5, 2026 | 14 |
| Nov 4, 2026 | 14 |
| Nov 3, 2026 | 14 |
| Nov 2, 2026 | 14 |
| Nov 1, 2026 | 13 |
| Oct 31, 2026 | 14 |
| Oct 30, 2026 | 14 |
| Oct 29, 2026 | 12 |
| Oct 28, 2026 | 12 |
| Oct 27, 2026 | 16 |
Rank over time
#37,381 · down 2,375 in the last 30 days
View as table
| Date | Daily snapshot |
|---|---|
| Nov 7, 2026 | #37,381 |
| Nov 6, 2026 | #45,008 |
| Nov 3, 2026 | #41,573 |
| Nov 2, 2026 | #40,299 |
| Nov 1, 2026 | #44,073 |
| Oct 31, 2026 | #39,802 |
| Oct 30, 2026 | #39,814 |
| Oct 28, 2026 | #47,162 |
| Oct 27, 2026 | #35,006 |
Growth %
Average -0.54% a day in the last 30 days
View as table
| Date | Growth |
|---|---|
| Nov 8, 2026 | 0.00% |
| Nov 7, 2026 | +3.57% |
| Nov 5, 2026 | 0.00% |
| Nov 4, 2026 | 0.00% |
| Nov 3, 2026 | 0.00% |
| Nov 2, 2026 | +7.69% |
| Nov 1, 2026 | -7.14% |
| Oct 31, 2026 | 0.00% |
| Oct 30, 2026 | +16.67% |
| Oct 29, 2026 | 0.00% |
| Oct 28, 2026 | -25.00% |
Active installs band
10+ on WordPress.org
View as table
| Date | Daily snapshot |
|---|---|
| Nov 8, 2026 | 10+ |
| Nov 7, 2026 | 10+ |
| Nov 6, 2026 | 10+ |
| Nov 5, 2026 | 10+ |
| Nov 4, 2026 | 10+ |
| Nov 3, 2026 | 10+ |
| Nov 2, 2026 | 10+ |
| Nov 1, 2026 | 10+ |
| Oct 31, 2026 | 10+ |
| Oct 30, 2026 | 10+ |
| Oct 29, 2026 | 10+ |
| Oct 28, 2026 | 10+ |
| Oct 27, 2026 | 10+ |
Search rankings
Where it appears in WordPress.org search for the searches you track, checked every day.
See where Smart Support ranks in search
Track this plugin to check its position for the searches you choose, daily, with an alert when it moves.
Change log
From our daily snapshot of WordPress.org- Tested up to 7.1.3 → 7.1.4
Versions in use
Share of active installs on each published version, from WordPress.org.
- v2.0100%
Rating trend
5.0★★★★★3 reviews · steady in the last 30 days
Requirements & info
Version history- Version
- 2.0.3
- Requires WordPress
- 5.0
- Tested up to
- 7.1.4
- Requires PHP
- 7.4
- First released
- Aug 24, 2025
- Last updated
- Aug 27, 2026
- Releases, last 12 months
- …
Questions about Smart Support
How many websites use Smart Support?
Smart Support is active on 10+ WordPress sites, as WordPress.org reports it. WordPress.org rounds the number down, so the real count is somewhat higher. That makes it the #37,381 most popular plugin on WordPress.org.
How many times has Smart Support been downloaded?
1,525 times in total since 2025. On a typical day it’s downloaded about 3 times. See download stats
When was Smart Support last updated?
Version 2.0.3 came out on Aug 27, 2026 (2 months ago).
Is Smart Support compatible with the latest WordPress?
Yes. It’s tested up to WordPress 7.1.4, the current version.
Is Smart Support still maintained?
Yes. Its last release was 2 months ago. Its authors resolved 1 of the 1 support threads opened in the last two months.
What rating does Smart Support have?
5.0 out of 5 from 3 reviews on WordPress.org.
What are the best alternatives to Smart Support?
The plugins most like Smart Support, by the tags they share, are SupportCandy (10K+), Customer Support Ticket System & Helpdesk (400+) and JS Help Desk (7K+). Compare all alternatives
Latest reviews
Analyze reviewsReview stats
5.0
★★★★★
3 reviews
- 5 stars: 3 reviews, 100%
- 4 stars: 0 reviews, 0%
- 3 stars: 0 reviews, 0%
- 2 stars: 0 reviews, 0%
- 1 stars: 0 reviews, 0%
- Positive
- 100%4–5★
- Mixed
- 0%3★
- Critical
- 0%1–2★
Compare with competitors
Add up to 1 competitor. No account needed.
| Metric | |
|---|---|
| Estimated installs | ≈ 15 |
| Reported installs | 10+ |
| Rating | 5.0 |
| Reviews | 3 |
| Total downloads | 1.5K |
| Author | Smart Support |
| First released | Aug 24, 2025 |
| Version | 2.0.3 |
| Requires WP | 5.0 |
| Requires PHP | 7.4 |
| Last updated | Aug 27, 2026 |
Alternatives to Smart Support
Compare all alternativesPopular plugins with the same tags, the most in common first.
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Side by side:Smart Support vs SupportCandySmart Support vs Customer Support Ticket System & HelpdeskSmart Support vs JS Help Desk