WordPress plugin comparison
JS Help Desk vs Smart Support
At a glance
- JS Help Desk has more active installs: 7K+, against 10+ for Smart Support.
- On a typical day, JS Help Desk is downloaded about 223 times, Smart Support about 3.
- Smart Support is rated higher: 5.0 out of 5 from 3 reviews, against 3.7 from 74 reviews.
- JS Help Desk was updated more recently: Nov 4, 2026, against Aug 27, 2026 for Smart Support.
- Both are tested up to WordPress 7.1.4.
- JS Help Desk has been around longer: since 2014, against 2025 for Smart Support.
Line by line
JS Help Desk leads on 5 of 6 comparable lines.
| Metric |  JS Help Desk |  Smart Support |
|---|---|---|
| Popular rank | #2,493 | #42,640 |
| Active installs | 7K+ | 10+ |
| Downloads, last 30 days | 24.1K | 72 |
| Rating | 3.7(74) | 5.0(3) |
| Support threads resolved | – | 100% |
| Tested up to | 7.1.4 | 7.1.4 |
| Search multiplier | ×0.72 | ×0.22 |
| Last release | 5 days ago | 2 months ago |
| Requires PHP | 7.4 | 7.4 |
From WordPress.org's public data, refreshed every night. Downloads are WordPress.org's official daily figures for the last 30 days.
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