WordPress plugin comparison

Smart Support vs Customer Support Ticket System & Helpdesk

Smart Support

by Smart Support

10+ installs5.0

Customer Support Ticket System & Helpdesk

by emarket-design

400+ installs4.3

At a glance

Customer Support Ticket System & Helpdesk has more active installs: 400+, against 10+ for Smart Support.
On a typical day, Customer Support Ticket System & Helpdesk is downloaded about 20 times, Smart Support about 3.
Smart Support is rated higher: 5.0 out of 5 from 3 reviews, against 4.3 from 27 reviews.
Smart Support was updated more recently: Aug 27, 2026, against Jul 21, 2026 for Customer Support Ticket System & Helpdesk.
Smart Support is tested with a newer WordPress: 7.1.4, against 7.0.8 for Customer Support Ticket System & Helpdesk.
Customer Support Ticket System & Helpdesk has been around longer: since 2014, against 2025 for Smart Support.

Customer Support Ticket System & Helpdesk leads on 4 of 7 comparable lines.

Metric	Smart Support	Customer Support Ticket System & Helpdesk
Popular rank	#42,640	#9,885
Active installs	10+	400+
Downloads, last 30 days	75	416
Rating	5.0(3)	4.3(27)
Support threads resolved	100%	–
Tested up to	7.1.4	7.0.8
Search multiplier	×0.22	×0.49
Last release	2 months ago	3 months ago
Requires PHP	7.4	–

From WordPress.org's public data, refreshed every night. Downloads are WordPress.org's official daily figures for the last 30 days.

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