WordPress plugin comparison

Helpdesk Support Ticket System for WooCommerce vs SupportCandy

Helpdesk Support Ticket System for WooCommerce

by WPFactory

200+ installs5.0

SupportCandy

by PSM Plugins

10K+ installs4.9

At a glance

SupportCandy has more active installs: 10K+, against 200+ for Helpdesk Support Ticket System for WooCommerce.
On a typical day, SupportCandy is downloaded about 202 times, Helpdesk Support Ticket System for WooCommerce about 14.
Helpdesk Support Ticket System for WooCommerce is rated higher: 5.0 out of 5 from 2 reviews, against 4.9 from 289 reviews.
SupportCandy was updated more recently: Nov 3, 2026, against Sep 25, 2026 for Helpdesk Support Ticket System for WooCommerce.
Both are tested up to WordPress 7.1.4.
SupportCandy has been around longer: since 2018, against 2019 for Helpdesk Support Ticket System for WooCommerce.

SupportCandy leads on 5 of 6 comparable lines.

Metric	Helpdesk Support Ticket System for WooCommerce	SupportCandy
Popular rank	#12,518	#1,945
Active installs	200+	10K+
Downloads, last 30 days	251	7.2K
Rating	5.0(2)	4.9(289)
Support threads resolved	–	100%
Tested up to	7.1.4	7.1.4
Search multiplier	×0.46	×1.15
Last release	1 month ago	7 days ago
Requires PHP	7.4	7.4

From WordPress.org's public data, refreshed every night. Downloads are WordPress.org's official daily figures for the last 30 days.

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