WordPress plugin comparison

Help Scout vs WP Advanced Ticket System, Elite Support Helpdesk

Help Scout

by BoldGrid

300+ installs4.3

WP Advanced Ticket System, Elite Support Helpdesk

by firebird75

100+ installs4.0

At a glance

Help Scout has more active installs: 300+, against 100+ for WP Advanced Ticket System, Elite Support Helpdesk.
On a typical day, Help Scout is downloaded about 10 times, WP Advanced Ticket System, Elite Support Helpdesk about 5.
Help Scout is rated higher: 4.3 out of 5 from 6 reviews, against 4.0 from 58 reviews.
Help Scout was updated more recently: Aug 18, 2026, against Oct 12, 2025 for WP Advanced Ticket System, Elite Support Helpdesk.
Help Scout is tested with a newer WordPress: 7.1.4, against 6.8.12 for WP Advanced Ticket System, Elite Support Helpdesk.
WP Advanced Ticket System, Elite Support Helpdesk has been around longer: since 2009, against 2016 for Help Scout.

Help Scout leads on 7 of 7 comparable lines.

Metric	Help Scout	WP Advanced Ticket System, Elite Support Helpdesk
Popular rank	#10,337	#13,512
Active installs	300+	100+
Downloads, last 30 days	286	104
Rating	4.3(6)	4.0(58)
Support threads resolved	–	–
Tested up to	7.1.4	6.8.12
Search multiplier	×0.47	×0.18
Last release	2 months ago	1 year ago
Requires PHP	–	–

From WordPress.org's public data, refreshed every night. Downloads are WordPress.org's official daily figures for the last 30 days.

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