WordPress plugin comparison
Help Scout vs JS Help Desk
At a glance
- JS Help Desk has more active installs: 7K+, against 300+ for Help Scout.
- On a typical day, JS Help Desk is downloaded about 223 times, Help Scout about 10.
- Help Scout is rated higher: 4.3 out of 5 from 6 reviews, against 3.7 from 74 reviews.
- JS Help Desk was updated more recently: Nov 4, 2026, against Aug 18, 2026 for Help Scout.
- Both are tested up to WordPress 7.1.4.
- JS Help Desk has been around longer: since 2014, against 2016 for Help Scout.
Line by line
JS Help Desk leads on 5 of 6 comparable lines.
| Metric |  Help Scout |  JS Help Desk |
|---|---|---|
| Popular rank | #10,312 | #2,493 |
| Active installs | 300+ | 7K+ |
| Downloads, last 30 days | 280 | 24.1K |
| Rating | 4.3(6) | 3.7(74) |
| Support threads resolved | – | – |
| Tested up to | 7.1.4 | 7.1.4 |
| Search multiplier | ×0.47 | ×0.72 |
| Last release | 2 months ago | 6 days ago |
| Requires PHP | – | 7.4 |
From WordPress.org's public data, refreshed every night. Downloads are WordPress.org's official daily figures for the last 30 days.
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