WordPress plugin comparison
Documentation vs Help Scout
At a glance
- Help Scout has more active installs: 300+, against 100+ for Documentation.
- On a typical day, Help Scout is downloaded about 10 times, Documentation about 8.
- Documentation is rated higher: 4.7 out of 5 from 12 reviews, against 4.3 from 6 reviews.
- Documentation was updated more recently: Sep 17, 2026, against Aug 18, 2026 for Help Scout.
- Both are tested up to WordPress 7.1.4.
- Documentation has been around longer: since 2013, against 2016 for Help Scout.
Line by line
Help Scout leads on 4 of 6 comparable lines.
| Metric |  Documentation |  Help Scout |
|---|---|---|
| Popular rank | #15,531 | #10,337 |
| Active installs | 100+ | 300+ |
| Downloads, last 30 days | 202 | 286 |
| Rating | 4.7(12) | 4.3(6) |
| Support threads resolved | – | – |
| Tested up to | 7.1.4 | 7.1.4 |
| Search multiplier | ×0.38 | ×0.47 |
| Last release | 1 month ago | 2 months ago |
| Requires PHP | 7.4 | – |
From WordPress.org's public data, refreshed every night. Downloads are WordPress.org's official daily figures for the last 30 days.
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