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Help Scout

v6.5.7

by BoldGrid · updated 2 months ago

Release 6.5.7 License: GPLv2 or later License URI: http://www.gnu.org/licenses/gpl-2.0.html Add a contact form to your website, or embed Help Scout Be …

contact form help deskdocumentationhelpdesksupport
WordPress.org SaveAnalyze reviews Track this plugin
Rank
#10,327
Down66 vs yesterday
Active installs (est.)
≈ 352
300+ reported · High
Total downloads
25.9K
25,894 all-time
Rating
4.3/5
6 reviews
Support resolved
–
0 of 0 threads, last 2 months
Growing·Downloads +17.6% (30d)·Toward 400+ · ETA ~24d

Help Scout at a glance

Help Scout is a WordPress plugin by BoldGrid with 300+ active installs, the #10,327 most popular plugin on WordPress.org. On a typical day it’s downloaded about 10 times, 18% more than the month before. It’s rated 4.3 out of 5 from 6 reviews. Version 6.5.7 came out on Aug 18, 2026 and is tested up to WordPress 7.1.4. Among the 100 plugins tagged “documentation”, it ranks #10. It was first released in 2016.

Chart time range

Applies to every chart below. History from Oct 9, 2026, 31 days.

Showing the last 30 days. Full history comes with any paid plan.See plans

Downloads over time

Download stats

305 downloads · the last 30 days

Downloads over time
Help Scout Compare series
Downloads over time: 26 days across 1 series.102030Oct 9Oct 13Oct 17Oct 22Oct 26Oct 30Nov 3Oct 29, 2026: Tested up to 7.1.4
View as table
DateHelp Scout
Nov 3, 20268
Nov 2, 202617
Nov 1, 202612
Oct 31, 202610
Oct 30, 202614
Oct 29, 202610
Oct 28, 202620
Oct 27, 202610
Oct 26, 20268
Oct 25, 20269
Oct 24, 20268
Oct 23, 20268
Oct 22, 202613
Oct 21, 202637
Oct 20, 20269
Oct 19, 202618
Oct 18, 20269
Oct 17, 20267
Oct 16, 202614
Oct 15, 20269
Oct 14, 202616
Oct 13, 20267
Oct 12, 20267
Oct 11, 20266
Oct 10, 202610
Oct 9, 20269

Unusual spikes are usually updates, not new installs.

Estimated installs

≈ 352 · -4.6% in the last 30 days

Estimated installs
Estimated installs: 12 days across 1 series.355360365370Oct 27Oct 29Oct 31Nov 2Nov 4Nov 8Oct 29, 2026: Tested up to 7.1.4
View as table
DateEstimated installs
Nov 8, 2026352
Nov 7, 2026355
Nov 5, 2026355
Nov 4, 2026355
Nov 3, 2026357
Nov 2, 2026357
Nov 1, 2026357
Oct 31, 2026356
Oct 30, 2026355
Oct 29, 2026356
Oct 28, 2026355
Oct 27, 2026369

Rank over time

#10,327 · down 38 in the last 30 days

Popular rank
Popular rank: 13 days across 1 series.#10.3K#10.3KOct 27Oct 29Oct 31Nov 2Nov 4Nov 6Nov 8Oct 29, 2026: Tested up to 7.1.4
View as table
DateDaily snapshot
Nov 8, 2026#10,327
Nov 7, 2026#10,261
Nov 6, 2026#10,250
Nov 5, 2026#10,256
Nov 4, 2026#10,264
Nov 3, 2026#10,240
Nov 2, 2026#10,210
Nov 1, 2026#10,218
Oct 31, 2026#10,244
Oct 30, 2026#10,268
Oct 29, 2026#10,250
Oct 28, 2026#10,296
Oct 27, 2026#10,289

Growth %

Average -0.39% a day in the last 30 days

Growth %, day over day
Growth %, day over day: 11 days across 1 series.0%Oct 28Oct 30Nov 1Nov 4Nov 8
View as table
DateGrowth
Nov 8, 2026-0.84%
Nov 7, 20260.00%
Nov 5, 20260.00%
Nov 4, 2026-0.56%
Nov 3, 20260.00%
Nov 2, 20260.00%
Nov 1, 2026+0.28%
Oct 31, 2026+0.28%
Oct 30, 2026-0.28%
Oct 29, 2026+0.28%
Oct 28, 2026-3.79%

Active installs band

300+ on WordPress.org

Active installs (rounded band)
Active installs (rounded band): 13 days across 1 series.290300310Oct 27Oct 29Oct 31Nov 2Nov 4Nov 6Nov 8Oct 29, 2026: Tested up to 7.1.4
View as table
DateDaily snapshot
Nov 8, 2026300+
Nov 7, 2026300+
Nov 6, 2026300+
Nov 5, 2026300+
Nov 4, 2026300+
Nov 3, 2026300+
Nov 2, 2026300+
Nov 1, 2026300+
Oct 31, 2026300+
Oct 30, 2026300+
Oct 29, 2026300+
Oct 28, 2026300+
Oct 27, 2026300+

Search rankings

Where it appears in WordPress.org search for the searches you track, checked every day.

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Change log

From our daily snapshot of WordPress.org
  1. Rank #10296 → #10256
    • Tested up to 7.1.3 → 7.1.4

Versions in use

Share of active installs on each published version, from WordPress.org.

  • v6.597%
  • v6.43.0%

Rating trend

4.3★★★★★6 reviews · steady in the last 30 days

Requirements & info

Version history
Version
6.5.7
Requires WordPress
4.5
Tested up to
7.1.4
Requires PHP
–
First released
Oct 14, 2016
Last updated
Aug 18, 2026
Releases, last 12 months
…

Questions about Help Scout

How many websites use Help Scout?

Help Scout is active on 300+ WordPress sites, as WordPress.org reports it. WordPress.org rounds the number down, so the real count is somewhat higher. That makes it the #10,327 most popular plugin on WordPress.org.

How many times has Help Scout been downloaded?

25,894 times in total since 2016. On a typical day it’s downloaded about 10 times. See download stats

When was Help Scout last updated?

Version 6.5.7 came out on Aug 18, 2026 (2 months ago).

Is Help Scout compatible with the latest WordPress?

Yes. It’s tested up to WordPress 7.1.4, the current version.

Is Help Scout still maintained?

Yes. Its last release was 2 months ago. No support threads were opened in the last two months.

What rating does Help Scout have?

4.3 out of 5 from 6 reviews on WordPress.org. 83% of them give 5 stars.

What are the best alternatives to Help Scout?

The plugins most like Help Scout, by the tags they share, are WP Help (9K+), JS Help Desk (7K+) and Majestic Support (3K+). Compare all alternatives

Latest reviews

Analyze reviews
All reviews on WordPress.org

Review stats

4.3

★★★★★

6 reviews

  • 5 stars: 5 reviews, 83%
  • 4 stars: 0 reviews, 0%
  • 3 stars: 0 reviews, 0%
  • 2 stars: 0 reviews, 0%
  • 1 stars: 1 reviews, 17%
Positive
83%4–5★
Mixed
0%3★
Critical
17%1–2★
  • About 1 more 5★ reviews would lift it to 4.4.
  • Each new 1★ review takes 5 five-star reviews to balance out.

Compare with competitors

Add up to 1 competitor. No account needed.

Starter · 1 competitor
Help Scout
Suggested:
Metric
Help Scout
Estimated installs≈ 352
Reported installs300+
Rating4.3
Reviews6
Total downloads25.9K
AuthorBoldGrid
First releasedOct 14, 2016
Version6.5.7
Requires WP4.5
Requires PHP–
Last updatedAug 18, 2026

Alternatives to Help Scout

Compare all alternatives

Popular plugins with the same tags, the most in common first.

Side by side:Help Scout vs WP HelpHelp Scout vs JS Help DeskHelp Scout vs Majestic Support

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