Freshdesk (official)
v2.4.1by Freshworks · updated 2 years ago
Quickly embed the Freshdesk help widget, convert WordPress comments to tickets and seamlessly log your WordPress users into your support portal.
- Rank
- #7,576
- Down1 vs yesterday
- Active installs (est.)
- ≈ 819
- 800+ reported · High
- Total downloads
- 48.6K
- 48,577 all-time
- Rating
- 2.5/5
- 8 reviews
- Support resolved
- –
- 0 of 0 threads, last 2 months
Freshdesk (official) at a glance
Freshdesk (official) is a WordPress plugin by Freshworks with 800+ active installs, the #7,576 most popular plugin on WordPress.org. On a typical day it’s downloaded about 10 times, 54% more than the month before. It’s rated 2.5 out of 5 from 8 reviews. Version 2.4.1 came out on Jul 1, 2024, more than 2 years ago. It is tested up to WordPress 6.4.14. It leads the 2 plugins tagged “customer support software”. It was first released in 2014.
Chart time range
Applies to every chart below. History from Oct 9, 2026, 31 days.
Downloads over time
Download stats187 downloads · the last 30 days
View as table
| Date | Freshdesk (official) |
|---|---|
| Oct 27, 2026 | 12 |
| Oct 26, 2026 | 11 |
| Oct 25, 2026 | 4 |
| Oct 24, 2026 | 13 |
| Oct 23, 2026 | 9 |
| Oct 22, 2026 | 11 |
| Oct 21, 2026 | 11 |
| Oct 20, 2026 | 9 |
| Oct 19, 2026 | 9 |
| Oct 18, 2026 | 7 |
| Oct 17, 2026 | 10 |
| Oct 16, 2026 | 9 |
| Oct 15, 2026 | 13 |
| Oct 14, 2026 | 10 |
| Oct 13, 2026 | 19 |
| Oct 12, 2026 | 4 |
| Oct 11, 2026 | 5 |
| Oct 10, 2026 | 10 |
| Oct 9, 2026 | 11 |
Unusual spikes are usually updates, not new installs.
Estimated installs
≈ 819 · -1.4% in the last 30 days
View as table
| Date | Estimated installs |
|---|---|
| Nov 8, 2026 | 819 |
| Nov 7, 2026 | 819 |
| Nov 5, 2026 | 822 |
| Nov 4, 2026 | 820 |
| Nov 3, 2026 | 819 |
| Nov 2, 2026 | 821 |
| Nov 1, 2026 | 820 |
| Oct 31, 2026 | 820 |
| Oct 30, 2026 | 823 |
| Oct 29, 2026 | 825 |
| Oct 28, 2026 | 825 |
| Oct 27, 2026 | 831 |
Rank over time
#7,576 · down 22 in the last 30 days
View as table
| Date | Daily snapshot |
|---|---|
| Nov 8, 2026 | #7,576 |
| Nov 7, 2026 | #7,575 |
| Nov 6, 2026 | #7,576 |
| Nov 5, 2026 | #7,557 |
| Nov 4, 2026 | #7,568 |
| Nov 3, 2026 | #7,568 |
| Nov 2, 2026 | #7,559 |
| Nov 1, 2026 | #7,568 |
| Oct 31, 2026 | #7,572 |
| Oct 30, 2026 | #7,556 |
| Oct 29, 2026 | #7,561 |
| Oct 28, 2026 | #7,561 |
| Oct 27, 2026 | #7,554 |
Growth %
Average -0.12% a day in the last 30 days
View as table
| Date | Growth |
|---|---|
| Nov 8, 2026 | 0.00% |
| Nov 7, 2026 | -0.18% |
| Nov 5, 2026 | +0.24% |
| Nov 4, 2026 | +0.12% |
| Nov 3, 2026 | -0.24% |
| Nov 2, 2026 | +0.12% |
| Nov 1, 2026 | 0.00% |
| Oct 31, 2026 | -0.36% |
| Oct 30, 2026 | -0.24% |
| Oct 29, 2026 | 0.00% |
| Oct 28, 2026 | -0.72% |
Active installs band
800+ on WordPress.org
View as table
| Date | Daily snapshot |
|---|---|
| Nov 8, 2026 | 800+ |
| Nov 7, 2026 | 800+ |
| Nov 6, 2026 | 800+ |
| Nov 5, 2026 | 800+ |
| Nov 4, 2026 | 800+ |
| Nov 3, 2026 | 800+ |
| Nov 2, 2026 | 800+ |
| Nov 1, 2026 | 800+ |
| Oct 31, 2026 | 800+ |
| Oct 30, 2026 | 800+ |
| Oct 29, 2026 | 800+ |
| Oct 28, 2026 | 800+ |
| Oct 27, 2026 | 800+ |
Search rankings
Where it appears in WordPress.org search for the searches you track, checked every day.
See where Freshdesk (official) ranks in search
Track this plugin to check its position for the searches you choose, daily, with an alert when it moves.
Change log
From our daily snapshot of WordPress.org- Rank #7561 → #7557
- Tested up to 6.4.13 → 6.4.14
Versions in use
Share of active installs on each published version, from WordPress.org.
- v2.480%
- v2.37.4%
- v2.26.8%
- Other5.3%
Rating trend
2.5★★★★★8 reviews · steady in the last 30 days
Requirements & info
Version history- Version
- 2.4.1
- Requires WordPress
- 3.4
- Tested up to
- 6.4.14
- Requires PHP
- –
- First released
- Mar 7, 2014
- Last updated
- Jul 1, 2024
- Releases, last 12 months
- …
Questions about Freshdesk (official)
How many websites use Freshdesk (official)?
Freshdesk (official) is active on 800+ WordPress sites, as WordPress.org reports it. WordPress.org rounds the number down, so the real count is somewhat higher. That makes it the #7,576 most popular plugin on WordPress.org.
How many times has Freshdesk (official) been downloaded?
48,577 times in total since 2014. On a typical day it’s downloaded about 10 times. See download stats
When was Freshdesk (official) last updated?
Version 2.4.1 came out on Jul 1, 2024 (2 years ago).
Is Freshdesk (official) compatible with the latest WordPress?
Freshdesk (official)’s readme says it’s tested up to WordPress 6.4.14, while the current version is 7.1. That doesn’t mean it breaks, but its author hasn’t confirmed it works with the latest releases.
Is Freshdesk (official) still maintained?
Its last release was 2 years ago, so it may no longer be actively maintained. No support threads were opened in the last two months.
What rating does Freshdesk (official) have?
2.5 out of 5 from 8 reviews on WordPress.org. 25% of them give 5 stars.
What are the best alternatives to Freshdesk (official)?
The plugins most like Freshdesk (official), by the tags they share, are Support Genix (3K+).
Latest reviews
Analyze reviewsReview stats
2.5
★★★★★
8 reviews
- 5 stars: 2 reviews, 25%
- 4 stars: 1 reviews, 13%
- 3 stars: 0 reviews, 0%
- 2 stars: 1 reviews, 13%
- 1 stars: 4 reviews, 50%
- Positive
- 38%4–5★
- Mixed
- 0%3★
- Critical
- 63%1–2★
- About 1 more 5★ reviews would lift it to 2.6.
- Each new 1★ review takes 1 five-star review to balance out.
Compare with competitors
Add up to 1 competitor. No account needed.
| Metric | |
|---|---|
| Estimated installs | ≈ 819 |
| Reported installs | 800+ |
| Rating | 2.5 |
| Reviews | 8 |
| Total downloads | 48.6K |
| Author | Freshworks |
| First released | Mar 7, 2014 |
| Version | 2.4.1 |
| Requires WP | 3.4 |
| Requires PHP | – |
| Last updated | Jul 1, 2024 |
Alternatives to Freshdesk (official)
Popular plugins with the same tags, the most in common first.
Side by side:Freshdesk (official) vs Support Genix