WordPress plugin comparison
Freshdesk (official) vs Support Genix
At a glance
- Support Genix has more active installs: 3K+, against 800+ for Freshdesk (official).
- On a typical day, Support Genix is downloaded about 129 times, Freshdesk (official) about 10.
- Support Genix is rated higher: 4.5 out of 5 from 11 reviews, against 2.5 from 8 reviews.
- Support Genix was updated more recently: Nov 3, 2026, against Jul 1, 2024 for Freshdesk (official).
- Support Genix is tested with a newer WordPress: 7.1.4, against 6.4.14 for Freshdesk (official).
- Freshdesk (official) has been around longer: since 2014, against 2022 for Support Genix.
Line by line
Support Genix leads on 7 of 7 comparable lines.
| Metric |  Freshdesk (official) |  Support Genix |
|---|---|---|
| Popular rank | #7,567 | #4,183 |
| Active installs | 800+ | 3K+ |
| Downloads, last 30 days | 161 | 7.3K |
| Rating | 2.5(8) | 4.5(11) |
| Support threads resolved | – | 100% |
| Tested up to | 6.4.14 | 7.1.4 |
| Search multiplier | ×0.05 | ×0.83 |
| Last release | 2 years ago | 7 days ago |
| Requires PHP | – | 7.4 |
From WordPress.org's public data, refreshed every night. Downloads are WordPress.org's official daily figures for the last 30 days.
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