WordPress plugin comparison
Help Scout vs Nirweb support
At a glance
- Nirweb support has more active installs: 700+, against 300+ for Help Scout.
- On a typical day, Help Scout is downloaded about 10 times, Nirweb support about 8.
- Help Scout is rated higher: 4.3 out of 5 from 6 reviews, against 4.2 from 12 reviews.
- Help Scout was updated more recently: Aug 18, 2026, against Dec 5, 2023 for Nirweb support.
- Help Scout is tested with a newer WordPress: 7.1.4, against 6.4.14 for Nirweb support.
- Help Scout has been around longer: since 2016, against 2021 for Nirweb support.
Line by line
Help Scout leads on 5 of 7 comparable lines.
| Metric |  Help Scout |  Nirweb support |
|---|---|---|
| Popular rank | #10,337 | #7,970 |
| Active installs | 300+ | 700+ |
| Downloads, last 30 days | 286 | 166 |
| Rating | 4.3(6) | 4.2(12) |
| Support threads resolved | – | – |
| Tested up to | 7.1.4 | 6.4.14 |
| Search multiplier | ×0.47 | ×0.05 |
| Last release | 2 months ago | 2 years ago |
| Requires PHP | – | 7.4 |
From WordPress.org's public data, refreshed every night. Downloads are WordPress.org's official daily figures for the last 30 days.
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