WordPress plugin comparison

ELEX WordPress HelpDesk & Customer Ticketing System vs JS Help Desk

ELEX WordPress HelpDesk & Customer Ticketing System

by ELEXtensions

200+ installs3.9

JS Help Desk

by JoomSky

7K+ installs3.7

At a glance

JS Help Desk has more active installs: 7K+, against 200+ for ELEX WordPress HelpDesk & Customer Ticketing System.
On a typical day, JS Help Desk is downloaded about 223 times, ELEX WordPress HelpDesk & Customer Ticketing System about 39.
ELEX WordPress HelpDesk & Customer Ticketing System is rated higher: 3.9 out of 5 from 7 reviews, against 3.7 from 74 reviews.
JS Help Desk was updated more recently: Nov 10, 2026, against Oct 30, 2026 for ELEX WordPress HelpDesk & Customer Ticketing System.
Both are tested up to WordPress 7.1.4.
JS Help Desk has been around longer: since 2014, against 2020 for ELEX WordPress HelpDesk & Customer Ticketing System.

JS Help Desk leads on 5 of 6 comparable lines.

Metric	ELEX WordPress HelpDesk & Customer Ticketing System	JS Help Desk
Popular rank	#11,621	#2,494
Active installs	200+	7K+
Downloads, last 30 days	993	23.9K
Rating	3.9(7)	3.7(74)
Support threads resolved	–	–
Tested up to	7.1.4	7.1.4
Search multiplier	×0.41	×0.72
Last release	11 days ago	today
Requires PHP	7.1.8	7.4

From WordPress.org's public data, refreshed every night. Downloads are WordPress.org's official daily figures for the last 30 days.

Track your plugin against its rivals every day: rank, installs, downloads, ratings and their releases, with alerts when anything moves.