WordPress plugin comparison
HelpJet vs Support Genix
At a glance
- Support Genix has more active installs: 3K+, against 100+ for HelpJet.
- On a typical day, Support Genix is downloaded about 129 times, HelpJet about 26.
- Both are rated 4.5 out of 5.
- Support Genix was updated more recently: Nov 3, 2026, against Sep 23, 2026 for HelpJet.
- Both are tested up to WordPress 7.1.4.
- Support Genix has been around longer: since 2022, against 2026 for HelpJet.
Line by line
Support Genix leads on 5 of 5 comparable lines.
| Metric |  HelpJet |  Support Genix |
|---|---|---|
| Popular rank | #13,516 | #4,183 |
| Active installs | 100+ | 3K+ |
| Downloads, last 30 days | 740 | 7.3K |
| Rating | 4.5(2) | 4.5(11) |
| Support threads resolved | – | 100% |
| Tested up to | 7.1.4 | 7.1.4 |
| Search multiplier | ×0.37 | ×0.83 |
| Last release | 1 month ago | 6 days ago |
| Requires PHP | 7.4 | 7.4 |
From WordPress.org's public data, refreshed every night. Downloads are WordPress.org's official daily figures for the last 30 days.
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