WordPress plugin comparison
Help Scout vs Knowledge Base
At a glance
- Help Scout has more active installs: 300+, against 100+ for Knowledge Base.
- On a typical day, Knowledge Base is downloaded about 27 times, Help Scout about 10.
- Knowledge Base is rated higher: 5.0 out of 5 from 2 reviews, against 4.3 from 6 reviews.
- Knowledge Base was updated more recently: Nov 7, 2026, against Aug 18, 2026 for Help Scout.
- Both are tested up to WordPress 7.1.4.
- Knowledge Base has been around longer: since 2015, against 2016 for Help Scout.
Line by line
Level: each leads on 3 of 6 comparable lines.
| Metric |  Help Scout |  Knowledge Base |
|---|---|---|
| Popular rank | #10,337 | #16,087 |
| Active installs | 300+ | 100+ |
| Downloads, last 30 days | 286 | 1.3K |
| Rating | 4.3(6) | 5.0(2) |
| Support threads resolved | – | – |
| Tested up to | 7.1.4 | 7.1.4 |
| Search multiplier | ×0.47 | ×0.39 |
| Last release | 2 months ago | 2 days ago |
| Requires PHP | – | 7.4 |
From WordPress.org's public data, refreshed every night. Downloads are WordPress.org's official daily figures for the last 30 days.
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