WordPress plugin comparison
Custom Help vs Help Scout
At a glance
- Help Scout has more active installs: 300+, against 10+ for Custom Help.
- On a typical day, Help Scout is downloaded about 10 times, Custom Help about 2.
- Custom Help is rated higher: 5.0 out of 5 from 4 reviews, against 4.3 from 6 reviews.
- Help Scout was updated more recently: Aug 18, 2026, against Jul 27, 2022 for Custom Help.
- Help Scout is tested with a newer WordPress: 7.1.4, against 6.0.18 for Custom Help.
- Help Scout has been around longer: since 2016, against 2022 for Custom Help.
Line by line
Help Scout leads on 6 of 7 comparable lines.
| Metric |  Custom Help |  Help Scout |
|---|---|---|
| Popular rank | #35,799 | #10,337 |
| Active installs | 10+ | 300+ |
| Downloads, last 30 days | 28 | 286 |
| Rating | 5.0(4) | 4.3(6) |
| Support threads resolved | – | – |
| Tested up to | 6.0.18 | 7.1.4 |
| Search multiplier | ×0.00 | ×0.47 |
| Last release | 4 years ago | 2 months ago |
| Requires PHP | 5.5 | – |
From WordPress.org's public data, refreshed every night. Downloads are WordPress.org's official daily figures for the last 30 days.
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