Majestic Support · Version history
Majestic Support changelog and version history
- Latest version
- 1.2.4
- Nov 1, 2026 (8 days ago)
- Releases
- 25
- since 2023
- In the last year
- 14
- about one every 24 days
- Tested up to
- WordPress 7.0.8
- PHP 7.4 or later
Releases each year
- 20231 release
- 20243 releases
- 20259 releases
- 202612 releases
202612 releases
Majestic Support 1.2.4Latest
- Fix: Zywrap AI replies now read the API’s plain-JSON response correctly, ending the “Parse Error” shown after a successful reply, and show a clear, translated message when the API reports a problem (invalid key, out of credits, rate limit, or service outage). AI requests are no longer sent when no…
Majestic Support 1.2.3
- Security: fixed an SQL injection available to logged-in users. Saved records can only write their own table’s real columns; request data can no longer change column names, the target table or the record key.
- Security: a GDPR erase request can only be edited by its owner, and its owner, status and date can no longer be set from the form.
- Security: when a customer or visitor creates a ticket or posts a reply, privileged fields (status, assignee, priority flags, AI/triage flags, merge state, email-piping markers) are ignored; only agents and administrators may set them.
- Security: closing, reopening, deleting a ticket and loading a reply for editing now confirm the requester owns or handles that ticket, not just that the request carried a valid form token.
- Security: the AJAX endpoint now limits each visitor and customer to the actions their pages use; administration actions are reachable only by agents and administrators.
- Security: ticket status links and cookies are now signed (HMAC) rather than merely encoded; links already sent by email continue to work.
- Security: the AI-Powered Reply mode of a ticket or reply can only be changed by someone who works that ticket; the request nonce is now tied to the ticket and is no longer shown to customers or visitors.
- Security: logged-out visitors can only reach the AJAX tasks the public help desk pages use.
- Security: downloading all attachments of a reply now checks access to the reply’s ticket.
Majestic Support 1.2.2
- Maintenance release.
Majestic Support 1.2.1
- Security: attachments can only be added to a ticket by its owner or by staff who work it; uploads require a nonce and a login.
- Security: a reply can only be edited by an administrator or an agent with the Edit Reply permission, and only on its own ticket.
- Security: the ticket edit form, department and smart reply screens no longer load records for users who may not edit them.
- Security: front-end tasks are limited to the ones customers use; every other task requires a support agent or administrator.
- Security: attachment downloads, system error and sample data tasks now check a nonce and the user’s permission.
- Security: the Contributor role no longer receives ticket access, and the grant is removed from existing sites.
- Security: agents can only reply to tickets in their departments or assigned to them, unless they have All Tickets.
- Fix: attachment downloads failed on Windows servers.
Majestic Support 1.2.0
- Security Updates
Majestic Support 1.1.9
- AI Ticket Sentiment Analysis — Automatically analyzes new tickets and assigns a sentiment (Positive, Neutral, Negative) to gauge customer mood.
- AI Department Recommendation — Suggests the most appropriate department for newly created tickets to streamline routing.
- AI Priority Detection — Automatically evaluates ticket content and determines the appropriate priority level.
- AI Upsell Opportunity Detection — Scans and identifies tickets that present potential sales or upsell opportunities for your team.
- AI Tone Checker — Reviews draft agent replies and suggests tone improvements before sending.
- AI Policy Compliance Checker — Validates outgoing agent responses against your support policies and guidelines for quality assurance.
- AI Follow-up Reply Generator — Automatically generates follow-up reply drafts for stale or inactive tickets.
- AI Ticket Deflection — Suggests relevant knowledge base articles to customers before ticket submission to reduce incoming volume.
- Auto Cleanup Addon — Configures retention periods to automatically delete old attachments (ranging from 1 month to 10 years) and stale tickets (ranging from 1 to 3 years) to optimize server storage, running on a customizable automated Cron frequency (Daily, Weekly, or Monthly).
- Security & Stability Updates — Includes routine input sanitization, capability checks, and bug fixes to keep your ticketing operations secure and running smoothly.
Majestic Support 1.1.8
- Security update.
Majestic Support 1.1.7
- Auto-Delete Old Attachments — Added a configurable dedicated background task to automatically purge closed ticket and note attachments, saving server storage space (supports multiple time periods).
- Security: Enhanced Nonce Verification — Implemented strict nonce checks across all delete and reset actions to prevent CSRF vulnerabilities.
- Security: Admin Capability Enforcement — Added capability checks (manage_options) to ensure only authorized users can perform sensitive administrative tasks.
- Security: Strict Input Sanitization — Integrated robust sanitization for all request parameters, including ticket IDs and module keys, to prevent injection attacks.
- Bug Fix: Fixed attachment corruption issue during “Download All” operations.
Majestic Support 1.1.6
- Add Instant Fix Addon — Convert websites and YouTube videos into instant support answers.
- Deep Web Crawling — Extract documentation up to 3 link levels deep.
- Auto-Syncing — Automatically refresh your knowledge base in the background.
Majestic Support 1.1.5
- Proactively suggests relevant articles and FAQs while users are typing a ticket to provide immediate answers.
Majestic Support 1.1.4
- Redesigned plugin interface with a modern, cleaner, and more user-friendly experience.
- Security update.
Majestic Support 1.1.3
- Security update.
20259 releases
Majestic Support 1.1.2
- Security update.
- Add configuration-based reply ordering on ticket detail.
- Add placeholder, description, search_admin, readonly, adminonly, and defaultvalue options in field ordering.
- Improve adminonly option in field ordering.
- Multiple visibility conditions in field ordering.
- Add product option in field ordering.
- Add token option to check ticket status.
- Add custom status option.
- Update minimum required fields.
- Add color preview option in the priority form.
- Add GDPR fields to the user registration form.
- Introduced AI-Powered reply suggestions
- Added SupportCandy import functionality
- Added configuration base user avatar
Majestic Support 1.0.2
Majestic Support 1.1.1
- Security update.
Majestic Support 1.1.0
- Security update.
- Bug Fix.
Majestic Support 1.0.9
- Security update.
Majestic Support 1.0.8
- Add status filter on ticket listing
- Add configuration base message read icon for administrator on ticket detail
- Add configuration base message read icon for agent on ticket detail
- Add configuration base message read icon for user on ticket detail
Majestic Support 1.0.7
- Security update.
Majestic Support 1.0.6
- Security update.
Majestic Support 1.0.5
20243 releases
Majestic Support 1.0.4
Majestic Support 1.0.3
Majestic Support 1.0.1
20231 release
Majestic Support 1.0.0
Questions about Majestic Support’s releases
What is the latest version of Majestic Support?
1.2.4, released on Nov 1, 2026 (1 week ago). It’s tested up to WordPress 7.0.8 and needs PHP 7.4 or later.
How often is Majestic Support updated?
14 releases in the last year, about one every 24 days. Its first release on WordPress.org dates from December 2023.
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Start freeRelease dates come from the day each version’s folder was made in Majestic Support’s WordPress.org SVN repository; the notes from its readme’s changelog, as its authors wrote it.