WordPress plugin comparison
HTML5 Chat vs Zendesk Chat
At a glance
- Zendesk Chat has more active installs: 10K+, against 80+ for HTML5 Chat.
- On a typical day, Zendesk Chat is downloaded about 37 times, HTML5 Chat about 5.
- Zendesk Chat is rated higher: 4.0 out of 5 from 27 reviews, against 3.1 from 8 reviews.
- HTML5 Chat was updated more recently: Jan 20, 2026, against Aug 20, 2020 for Zendesk Chat.
- HTML5 Chat is tested with a newer WordPress: 6.9.11, against 5.5.24 for Zendesk Chat.
- Zendesk Chat has been around longer: since 2010, against 2017 for HTML5 Chat.
Line by line
Zendesk Chat leads on 4 of 7 comparable lines.
| Metric |  HTML5 Chat |  Zendesk Chat |
|---|---|---|
| Popular rank | #17,958 | #1,941 |
| Active installs | 80+ | 10K+ |
| Downloads, last 30 days | 102 | 939 |
| Rating | 3.1(8) | 4.0(27) |
| Support threads resolved | – | – |
| Tested up to | 6.9.11 | 5.5.24 |
| Search multiplier | ×0.20 | ×0.00 |
| Last release | 9 months ago | 6 years ago |
| Requires PHP | – | – |
From WordPress.org's public data, refreshed every night. Downloads are WordPress.org's official daily figures for the last 30 days.
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